Microsoft Dynamics 365 Functional Consultant

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Overview

Our Functional Consultants work with client stakeholders to discover user needs, goals and objectives of an organisation and design the right processes and solutions for them. They liaise with business owners and development teams to refine a Microsoft Dynamics 365 and the Power Platform solution that is suitable for our clients. Working as subject matter experts and trusted advisors, our Functional Consultants can advise clients in business terms about how to transform their business in line with the capabilities of Microsoft Dynamics 365 and the Power Platform and are able to translate it into technical requirements.

Your role

• Manage and advise the requirements gathering process by running workshops, interviews and observations sessions with Subject Matter Experts and Product Owners to define the business and functional requirements and system goals.
• Work with Solution Architects and Developers to outline high level and low-level solution designs in line with the capabilities of Microsoft Dynamics 365 and the Power Platform.
• Own the Product Backlog and ensure requirements are documented correctly in User Stories following Behaviour Driven Development (BDD). And work with Product Owners to get sign off prior to development.
• Reengineer business processes and advise on enhancements based on best practice and Dynamics 365 functionality.
• Own the functional design of the solutions being delivered to ensure both user needs are met, and the solution is in line with Dynamics 365 and Power Platform capabilities.
• Aid clients in developing CRM roadmaps and excite them by showcasing the art of the possible with the capabilities of Dynamics 365 and the Power Platform.

Your Skills And Experience

• Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform. The out of the box capabilities and limitations.
• Full implementation lifecycle experience of CRM based programmes within Microsoft Dynamics 365 and knowledge of the supporting business processes.
• Experience in facilitating workshops to gather and document user needs and translating them into business processes and a product backlog.
• A passion for delivering according to an agile methodology, planning projects and releases in sprints and writing Epics, Features and User Stories.
• An understanding of the broader Microsoft technology stack and be able to leverage it to create powerful solutions and working in fast paced Agile environments.
• You enjoy using your consulting skills:
  • You form strong and lasting relationships with clients and colleagues.
  • You have an ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365 and the Power Platform.
  • Flexible attitude, critical thinking and the ability to engage with stakeholders at every level – from c-suite to end user.
  • You can successfully translate business and customer needs into a great digital customer experience.
• A desire to continually develop your knowledge of new functionality in the Microsoft technology stack, knowing what the future holds and how it can benefit our customers.
• Recent Microsoft certifications are advised.
• Scrum master experience is beneficial.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Get the Future You Want

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

You will be joining one of the World’s Most Ethical Companies, as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their digital and sustainable transition while creating tangible impact for enterprises and society. It is a diverse group with a global footprint and a broad range of capabilities in AI, cloud and data, backed by strong industry expertise and partner ecosystem.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting

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