EMPRO Birmingham, United Kingdom

Overview

Mobilisation Manager. Empro Business Group is a boutique consultancy focused on providing consultancy, recruitment, and technology solutions to the built environment sector.

Purpose of the role: As a Mobilisation Manager you will play a critical role in leading a transition of services between service providers. Leading with a robust approach and driving service excellence for our customer and end client, this is a dynamic and collaborative role that requires strong analytical, communication, excellent stakeholder management and problem-solving skills.

Responsibilities

• The role will be responsible for the overall delivery of the mobilisation, ensuring all operational services are transferred through leading a team of Workstream Leads, Subject Matter Experts and third party providers to setup and deliver the services in the proposed bid model.
• Act as the single point of contact and lead multidisciplinary teams across various sites and organisations through excellent stakeholder and relationship management to provide a best in class service.
• Leadership & Execution: Ensure the successful transition of contracts through mobilisations, working with operational teams, subject matter experts and third-party providers; clarify expectations and roles; obtain buy-in on process and approach; adopt a coaching approach for ongoing development; hand over post mobilisation to operational managers.
• Stakeholder Management: Develop excellent working relationships with key stakeholders, liaising with the Communications and Training Lead as allocated, and complete due diligence across stakeholder groups.
• Governance & Control: Manage mobilisation budget, coordinate business support departments, chair regular meetings, review tender/contract scope, and flag issues or risks impacting delivery.
• Operational Readiness & Cutover: Develop business readiness criteria, plan go-live readiness reviews, create cutover plans, and coordinate training; manage hypercare and reporting during cutover.
• Handover to BAU: Support stabilisation, act as continuity point for mobilisation, complete closeout and lessons learned to drive continuous improvement.

Requirements

• 5 years+ experience in the Facilities Management (FM) sector
• 5 years+ experience in change and transformation (including mobilisations)
• Excellent written, verbal and numerical competence
• Consulting and project management experience within the Built Environment
• Proven track record of delivering high profile projects and mobilisations/transitions
• Proven track record of leading multi-disciplinary teams
• High level of integrity, EQ and ability to work with C-Suite level Execs

Benefits

• Excellent Company Culture
• Advocates of DE&I and Neurodiversity
• 25 days holiday, plus Bank Holidays
• Company Pension Scheme
• Annual Team Events and Socials
• Remote first role with in-person team days
• Early Friday Finish