Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do.

Overview

As the Modern Workplace Lead, you will be the principal consultant guiding our clients through the complexities of modern IT operations in an ITIL-driven managed service environment. Your expertise in Microsoft 365 and modern workplace technologies will be instrumental as you partner with a leading Modern Workplace service provider. You will ensure excellence in service delivery and drive digital transformation initiatives, leading a team of Microsoft 365 support consultants and working alongside architectural functions from multiple specialist technical teams as a Modern Workplace Lead.

Responsibilities

• Serve as the strategic lead consultant for modern workplace solutions, advising clients on best practices for Microsoft 365 adoption, optimisation, and integration within ITIL-based service frameworks.
• Act as the primary point of contact between the organisation, the Modern Workplace partner, and key stakeholders to ensure seamless collaboration and service excellence.
• Design, implement, and continuously improve ITIL-aligned processes (incident, problem, change, asset, and configuration management) for end-user computing environments.
• Collaborate with multiple teams of experts on workplace technology transformation projects, driving user adoption, change management, and ongoing training initiatives.
• Ensure security, compliance, and data protection standards are consistently maintained across all modern workplace technologies and devices.
• Monitor service performance, conduct root cause analysis, and implement continual service improvements based on ITIL metrics and user feedback.
• Stay abreast of industry trends and emerging Microsoft 365 and device management technologies, recommending and piloting innovative solutions.

Qualifications

• Proven experience in a Modern Workplace consultancy or leadership role within an ITIL-aligned managed services environment.
• Deep technical expertise in Microsoft 365, including Exchange Online, Teams, SharePoint, Intune, and Azure AD.
• Proven experience in staying up to date with Microsoft technology and analysing trends from a strategic perspective.
• Experience managing relationships with external partners and vendors.
• Exceptional communication, project management, and stakeholder engagement skills.
• Proactive, analytical problem-solver with a commitment to continuous improvement and service excellence.
• Digital Experience Management knowledge is beneficial.

Why Version 1?

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working with a focus on work-life balance.
• Financial wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and more, plus generous holiday allowance and parental leave policies.
• Educational assistance and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards.
• Environment, Social and Community initiatives supporting diversity, inclusion and belonging.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting
• Industries: IT Services and IT Consulting