Overview

Mortgage Advice Manager — Central Belt, Scotland — Up to £52k

Introduction

Are you looking for a new leadership role within Mortgage Advice, working for an established business and highly customer focussed lender? Do you have a background in mortgage advice, managing T&C schemes, and quality assurance processes? Well this may just be the role you are looking for.

Leading a team of 4, you will have full oversight of Mortgage Advice and Quality Assurance processes, observing advisors and auditing their files whilst working closely with colleagues to ensure an effective operation and a culture of continuous improvement. Working with a broad range of stakeholders the individual will support the improvement of operational processes attached to the advised mortgage process and lead change initiatives to embed improvements and refinements to the regulated advice process.

Responsibilities

• Supervision of the Society’s Training & Competence scheme for mortgage advisers including file checks, observations, coaching and mentoring. Production of regular MI to demonstrate the effectiveness of oversight.
• Ensure the provision of excellent customer service through the consistent delivery of agreed processes, standards and procedures, whilst ensuring that the interests of all customers are central to our culture and purpose and embedded throughout the organisation.
• Support and oversee the operationalisation of change initiatives across the Advice team, including Systems changes, Regulatory and other change, whilst delivering a frictionless journey for our customer.
• Monitor and regularly review the outcomes that their customers are experiencing in practice and take action to address any risks to good customer outcomes.
• Promote culture of continuous improvement and maximise efficient utilisation of resources, for example through the development of ‘centres of excellence’.

Who we are looking for

To be successful in this role we are looking for candidates experienced in managing T&C schemes undertaking mortgage advice observations, file checks and supporting continuous improvements. But more than experiences and knowledge we are looking for a pro-active and supportive leader who will go out of their way to help others and look for improvements, but whilst allowing their team to flourish.

Benefits

As well as a competitive salary, our client offers fantastic benefits which includes a pension contribution up to 12%, private medical, 30 days holiday (plus 8 Bank Holidays), bonus up to 10% and much more. They operate a hybrid working pattern with offices in both Glasgow and Edinburgh, minimum expectations are 2 days a week in the office. If this sounds like the next challenge for you, then please apply now, we look forward to hearing from you.