About this opportunity

Could you help our Mortgage Consultants develop and grow and support a dynamic team to achieve business goals?

As one of our Mortgage Consultant Managers you’ll be leading a team of colleagues supporting a variety of existing and new to bank customers with their individual home journeys – whether they’re first time buyers, investors or looking to move/improve their home or reviewing their protection.

• You’ll be supporting colleagues to help develop and grow in capability and skill set ensuring they are helping customers with a wide variety of topics, this could be the early stages of buying their home and guiding them through our digital Home journeys to dealing with existing customer queries and helping customers post application, with our massive customer base no two journeys will be the same!
• You’ll evoke passion in your team to get to really know their customers and provide the expert professional guidance to support their mortgage, protection and insurance needs.
• You’ll support colleagues to become digital experts helping customers to understand our digital tools and how these can help them in their mortgage journey.
• The team plays a key role in how we, as a Group, support customers with their varied and unique needs to achieve their home and financial aspirations.
• We’ll also support your development with an experienced Senior Manager to keep your knowledge of policies and procedures up to date through regular coaching and training sessions.

This isn’t a Monday-Friday 9-5 role. It’s a rewarding role that offers a great deal of flexibility – offering you an opportunity to discuss working arrangements that suit both you and the needs of the team and our customers.

You’ll be based either in one of our sites or home working. We provide a comprehensive induction programme followed by expert support from one of the team to ensure you are confident. You’ll also get opportunities to work with our Mortgage Performance and Development colleagues and develop new skills in new product areas with opportunities to advance or move across the Group.

We encourage an active learning culture so would love applicants to share our enthusiasm.

About us

If you think all banks are the same, you’d be wrong. As the UK’s largest mortgage lender, we’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

We’re looking for

• A customer-centric, personable, approach
• A flexible attitude to how, when and where you work – including evenings and weekends
• A willingness and ability to learn new skills and pick up new digital technologies
• A desire to coach and develop colleagues to be the best they can be

Mortgage and Banking experience is desirable and experience engaging with customers would be a bonus!

About working for us About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!