About the Role

You will deliver a comprehensive resettlement service to residents in need of additional support, who are being moved as part of the CRE regeneration.

You will work alongside the CRE team and other partners to provide a flexible and creative front line service, supporting residents before, during and after their moves
You will be working face to face with tenants and their households living on the CRE, as well as partner agencies or friends, family and advocates who may be supporting them
This is a varied and interesting role with flexibility, creativity and problem-solving at its core
About You

To be successful in the role of Moving Support Officer, you will be able to demonstrate the following key points:

A thorough understanding and experience of working within the social housing sector
Experience of managing complex caseloads and working across multidisciplinary teams
An ability to work independently, creatively and flexibly in a fast paced environment
An appetite for problem solving and a ‘can do’ attitude
Strong interpersonal skills and a sensitive and empathic approach with people who may be vulnerable or need high levels of support
Please refer to the role profile for the full job description and person specification.

About Us
The Cambridge Road Estate (CRE) regeneration is Kingston’s most important housing development programme for many years. As well as building high quality modern homes to suit the needs of local residents, we are creating a safer neighbourhood with new parks, play areas and community facilities. We are at an exciting stage in the programme now, with construction of the first of the new homes in phase 1 nearing completion later this year. We are looking for an experienced and committed professional to join our dedicated rehousing team at a crucial point in this journey.

We are a small but very supportive team doing a big job! The CRE rehousing team sits within the wider CRE project team, and we work very closely with housing service colleagues, the development team and other teams within RBK and across the wider voluntary and community sector in Kingston.

Our purpose is to ensure the rehousing programme is kept on track, to meet the redevelopment timelines and to make sure we deliver the best possible outcomes for our residents. Our core principles are flexibility, consistency and transparency and we are constantly striving to improve and develop the service we offer to CRE residents through innovation and creativity.

Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.

Employees have access to a wide range of benefits, some of which include:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Three volunteering days per year in Kingston
Flexible and agile working arrangements
Comprehensive learning and development programme
Discounts on a range of local shops, restaurants, gyms and leisure centres
Interest free season ticket loans
Local Government Pension Scheme
Bicycle loan facilities and cycle to work scheme
Zip car scheme
Free eye tests and contribution towards glasses
Confidential wellbeing and counselling support
Subsidised gym membership