Overview

You will cover neighbourhoods in Lambeth and Tower Hamlets. The role involves at least 80% remote working around your neighbourhood or "patch", with occasional evening meetings and periodic face-to-face meetings in Luton.

This is a role where you’ll be hands-on and visible in the community, helping PA Housing deliver high-quality services to residents and contribute to safe, clean, and thriving neighbourhoods.

What you’ll be doing

• Get out and about in your neighbourhood to build strong relationships with residents and local partners (councils, community groups, police, health services) to make a real difference.
• Shape and grow community engagement activities, ensuring there are ample ways for people to get involved and share their views.
• Build trust with residents and help them have a say in how services are provided.
• Help create inclusive, welcoming communities that are built to last for future generations.
• Take a people-first approach and work with the wider team to meet residents’ needs.
• Keep residents informed about neighbourhood updates via social media, the website, noticeboards, or in-person conversations.
• Support with Tenant Satisfaction Measures (TSM) and identify areas for improvement.
• Lead the You and Your Neighbourhood campaign, seeking resident feedback and ideas to improve services in the area.
• Read the full job description and attachments as needed to understand the role.

What we’re looking for

• Experience in customer-focused roles and a demonstrated ability to put people at the heart of what you do.
• Strong time management, organisation, and the ability to juggle multiple priorities.
• Good at planning and coordinating projects, meetings, or busy days.
• Comfortable thinking on your feet and adapting quickly when circumstances change.
• Clear, confident communication, whether face-to-face, in writing, or with diverse stakeholders.
• Ability to connect with a wide range of people, including those who are vulnerable or harder to reach, with respect and understanding.

What you’ll get

• Salary plus benefits including high street discount schemes, health cash plans, and 26 days’ annual leave (increasing to 29 after three years, with the option to buy more).
• Flexible Bank Holidays and a car leasing scheme.
• Hybrid working with flexibility to balance office days (approx. two to three per week) and meeting cycles, plus an optional nine-day fortnight.

Other requirements

• Standard DBS check is required; a standard DBS will show spent and unspent convictions.
• Full UK Driving License.

How to apply

To apply for this role please click the apply button or email recruitment@pahousing.co.uk with any enquiries. We reserve the right to close the job advert early if we receive a sufficient number of applications, so apply promptly to ensure your application can be considered.

Equal Employment Opportunity

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better.