Network Consultant

Our client is seeking a talented and driven individual to contribute to their continued growth and success.

Working alongside the technical and sales teams, you will play a vital role in assisting clients with their technical enquiries, from pre-sales technical network design and services to post-sales build and configurations. The provision of these value-added services is what makes them stand out. The role may include some travel to customer sites to provide design, consultancy and wireless surveys, along with industry conferences.

This is an excellent opportunity for someone with a great understanding of wireless and networking and strong communication skills, with a passion for customer support and service.

Key Responsibilities:

• Provide both pre-sales technical support and post-sales technical support.
• Respond promptly and professionally to technical tickets in line with their SLA.
• Documenting work completed for both internal records and for clients.
• Assist the existing technical team with maintaining internal systems as required.
• Wireless network design and surveying.
• Ability to travel to UK-based sites.
• Creation of technical content for social media.
• Vendor and client networking.

Services To Be Delivered:

• Network design.
• Wireless design, survey and diagnostic.
• Pre-configuration of Network equipment before dispatch.
• Provide remote break-fix support for network configurations to customers.

Skills Required:

• Familiarity with helpdesk or CRM software platforms.
• Previous experience with providing end-user support.
• Good communication and personability.
• Understanding of networking.
• IPv6.
• Enterprise wireless networks.
• Dynamic routing protocols OSPF and BGP.
• Wireless design and implementation.

Desirable Experience:

• Wireless design and diagnostic using Ekahau or Hamina.
• Proxmox virtualisation.
• Enterprise Wireless Networks.
• Wireless ISP design.
• MikroTik certification to the engineer level.
• Working knowledge of the following vendors: HP Enterprise; MikroTik; Omada by TP-Link; Ubiquiti UniFi.

Why Join Our Client?

• Be part of a fast-growing business with a strong reputation in the industry.
• Supporting and collaborative team culture.
• 25 Days annual leave + bank holidays.
• Pension Contributions.

Other Details:

• Full vendor training provided.
• Work Location: Remote, Hybrid or onsite considered.
• Full and part-time considered.
• Salary on application.

If you have experience as a Network Engineer, Network Administrator, Systems Administrator, Network Technician, IT Consultant, Solutions Architect or Help Desk/Technical Support Specialist, our client would love to hear from you.