Overview

Are you a seasoned networking professional ready to take ownership of complex technical challenges while mentoring others and making a visible impact? We’re seeking a proactive, commercially aware Field Engineer to deliver 2nd and 3rd line onsite support across network, server, and end-user platforms. This is a hands-on, client-facing role supporting prestigious property management clients, with a strong focus on best practice, working as part of the Managed Services team with autonomy opportunity, and continuous improvement.

Based in London with travel across the UK

Salary: up to £37,500
Location: London + National Travel
4 days in the office (varied) | On call (8am - 8pm) (7.5 hour per day) rotation

What You’ll Be Doing

• Troubleshooting and supporting networking equipment across diverse environments
• Implementing and administering network infrastructure (VLANs, ACLs, firewalls)
• Managing RADIUS, TACACS, telephony systems, wireless LAN controllers, and backup solutions
• Attending client sites for incident response and planned preventative maintenance
• Leading small works and contributing to technical change initiatives
• Mentoring junior engineers and promoting a culture of knowledge sharing
• Managing service requests and applying ITIL-aligned change processes
• Supporting small projects and contributing to risk and issue registers
• Maintaining accurate documentation and asset registers
• Participating in on-call rotation and adhering to H&S guidance

What You’ll Bring

• Strong experience in field-based networking support (2nd/3rd line)
• Confidence in guiding junior engineers and advising managers on technical matters
• Ability to work independently under pressure, with minimal supervision
• Excellent communication across all levels and cultures
• A mindset geared toward continuous improvement and client satisfaction

This is more than just a technical role — it’s a chance to shape outcomes, build trust, and drive excellence across critical infrastructure. If you thrive in fast-paced environments and want to be part of something impactful, we’d love to hear from you.

Qualifications & Requirements

• Experience in networking support at 2nd/3rd line level
• Ability to mentor others and communicate effectively with diverse stakeholders

Details

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting, IT System Training and Support, IT System Operations and Maintenance

Licence to Udemy platform • Supporting other clients

Application

Apply now or message for a confidential chat.