Overview

Start: Immediately

Location: Richmond, London HQ & Home

Role: Permanent

Salary: Competitive + Overtime & Benefits

About Kerv Connect

Kerv Connect is the networking and security practice of the Kerv Group. We help customers deliver digital transformation through secure, automated, and easy-to-manage solutions across the data centre, branch, and cloud. Our services focus on solving real-world business challenges by deploying advanced network and security technologies.

All About You

We\'re looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years\' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.

You\'ll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers.

The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office.

Your part to play

• Provide advanced support for network and security incidents & service requests


• Lead implementation of change requests and project tasks


• Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship


• Troubleshoot complex networking/security issues across customer environments


• Manage ISP circuits and liaise with providers as needed


• Maintain high-quality documentation and ensure knowledge sharing within the team


• Participate in the out-of-hours on-call rota and flexible shift coverage

Required Expertise

• 4-5 years\' experience in a network & security support role


• ITIL Service Principles


• SD-WAN deployment & troubleshooting


• Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)


• Advanced routing (OSPF, BGP, MPLS)


• Switching (Layer 2/3)


• ISP circuit management


• DDI (DNS/DHCP/IPAM)


• Monitoring tools (SNMP, API-based platforms)


• ITSM platforms (Autotask, ServiceNow)


• Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps)

What You Bring

• Strong technical problem-solving and troubleshooting skills


• Ability to create and maintain high-quality documentation


• Excellent communication and customer service skills


• Time management and task prioritisation in fast-paced environments


• Professional, proactive, and collaborative approach

You will live the Kerv values ...

• Do The Right Thing


• Build Future


• Think Customer First


• Team Is Everything


• Spread Good Vibes

What We Offer

• Private medical insurance


• Pension scheme


• 25 days annual leave


• Training and development opportunities


• Employee Assistance Programme


• Sick Pay and life assurance


• Supportive team culture focused on innovation and career growth

At Kerv, we\'re building something special and we\'re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.