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Join to apply for the New Client Enquiry Coordinator role at Express Solicitors

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About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. We have recently been awarded Outstanding to work for by Best Companies 2025.

New Client Team

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. We have recently been awarded Outstanding to work for by Best Companies 2025.

The Role

Start Date: 1st September 2025

Location: South Manchester / Hybrid (50% remote after probation)

Salary: £13.13 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400)

As the first point of contact, you’ll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You’ll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood.

This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression—over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months!

Responsibilities

• Deliver a 5-star client experience from the first contact
• Respond to enquiries by phone and email with professionalism and empathy
• Gather essential information to assess the validity of claims
• Maintain accurate client records using our case management system
• Collaborate with a high-performing team to ensure every enquiry is handled efficiently
  
  

• Outstanding communication and listening skills
• Confidence in handling sensitive conversations
• A friendly, professional, and proactive approach
• Strong IT and organisational skills
• A desire to learn, grow, and succeed
• Ability to build rapport and gain client commitment
• A team player mindset
  
  

• Base salary of £13.13 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400)
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Legal Services

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