New Partner Experience Agent – French Speaking

SMB Hub Hierarchy

Manchester - Main Office

Permanent

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The Role

We are building a Restaurant Launch Team to engage with all of our new restaurant partners on the Deliveroo platform under the EU small and medium businesses team (SMB). We are centralising restaurant launch and sales development activities to create a hub supporting our European markets, ensuring a consistent approach to all restaurant partners.

As a New Partner Experience Agent, you'll support new restaurants in their onboarding process, answer their questions, and provide high-level service as needed.

This role requires working to tight turnaround times, navigating requests from restaurants across the country. After passing probation, the position will be hybrid, and you will report to your Restaurant Launch Team Leader.

The base salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly. The start date is 30th June 2025.

What you will do

• Assist new restaurant partners in setting up and preparing to take orders.
• Collaborate with the launch team, sales team, and account managers, representing Deliveroo for our newest partners.
• Achieve challenging KPIs while maintaining excellent customer service.
• Maintain daily call plans to meet your goals.

What you'll need to be successful

• Native or fluent in French and English.
• Confident in making regular calls and maintaining a strong phone presence.
• IT literate, with the ability to keep our systems updated.
• Team player, someone others enjoy working with.
• Committed to professional development.
• Positive attitude and influence on colleagues.

Why Deliveroo?

Deliveroo is known for quick food delivery but behind the scenes, we are experiencing high growth and exciting challenges. We aim to be the leading food company, transforming how people think about food, driven by technology and innovation.

Benefits and Diversity

We prioritize employee welfare and offer benefits in health, family, finance, community, growth, time off, and relocation. We embrace diversity, welcoming everyone regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to join a fast-growing startup.

Compensation

• Competitive pay based on role and location.
• Potential eligibility for bonuses, sign-on, or relocation support.
• Up to 5% matched pension contributions.

Equity

• Share awards for some roles, offering ownership in Deliveroo.

Food

• Free Deliveroo Plus (delivery and offers).
• Team lunches from local restaurants.

Time away

• 25 days annual leave plus bank holidays, increasing with tenure.
• Paid volunteer leave annually.

Health & Wellbeing

• Healthcare options, gym memberships, wellbeing apps.

Work Life

• Parental leave from day one.
• Remote working equipment and culture.
• Additional benefits like mortgage advice, cycle schemes, training, ERG events.