Job Overview

UK – Hybrid monthly travel to the Glasgow or Newcastle Virgin Money Hub. Contract type: Permanent.

Responsibilities

• Drive the maintenance and continuous enhancement of our monitoring systems.
• Utilise your deep knowledge of monitoring tools and best practices.
• Lead the diagnosis and resolution of incidents, finding creative solutions or escalating when needed.
• Work closely with senior stakeholders to manage risks and influence key decisions.
• Take charge of technical decision‑making and develop our team's capabilities.
• Translate strategy into actionable plans and communicate effectively with your team.
• Provide guidance and mentorship, ensuring a unified approach to cybersecurity.
• Keep senior management informed of Cyber Detect and Respond team when required.

Qualifications

• Prior experience in Technology Operations, SRE, or Observability practices.
• A successful track record in technical leadership roles.
• Deep knowledge of infrastructure platforms, with a focus on Availability and Observability best practices.
• Ability to tackle large‑scale technical challenges independently.
• Experience guiding teams through transformational change.
• Proficiency in platform architecture and design.
• Strong analytical skills and experience with cybersecurity metrics and risk management.
• Outstanding problem‑solving abilities.
• Skill in managing multiple tasks and engaging with stakeholders across a complex organisation.
• Familiarity with Incident Management, ITIL, and SRE best practices.
• Expertise in prioritising activities in a rapidly changing environment.

Bonus (not essential)

• ITIL Service Management process awareness (Change, Incident, & Problem Management processes).
• Experience of Operational Security Controls and Product Stack.
• Experience in working in an Agile Environment.

Benefits

£71,200 to £89,000 Per Annum. Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part‑time) plus the option to buy more. Up to five extra paid well‑being days per year. 20 weeks paid, gender‑neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market‑leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

Additional Information

And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Legal & EEO Statements

Virgin Money is committed to creating an inclusive culture where colleagues feel safe and inspired to contribute. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.