Onboarding Manager

Hybrid

HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.

Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.

The team you'll join:
You’ll be joining a small team that thrives on collaboration and clear communication. We’re passionate about delivering a great experience for our customers from day one, and we work closely with sales, support and operations to make that happen. You’ll have the autonomy to own your accounts, while being part of a genuinely supportive environment that backs you to succeed

The impact you'll have:
You’ll be instrumental in getting customers to understand the value of a Pro Service account, by building trust and offering support; you’ll shape how each new customer trades with Pro Service, and influence whether they stay and grow. Your consultative approach will contribute to long-term relationships, retention and revenue growth

A typical day:

• Review newly onboarded customers and strategically plan your outreach

• Conduct product demos (Marketplace) to showcase value and drive engagement

• Follow up with accounts in the onboarding process to ensure smooth progression

• Pursue high-potential opportunities within your sales pipeline

• Maintain up-to-date records and activity tracking in the CRM system

• Keep conversations active and progressing toward conversion

• Identify and capitalize on revenue growth opportunities across our verticals

What you'll bring:

• Able to quickly build rapport with customers and establish strong relationships

• The ability to ask insightful questions to understand customer needs and goals

• Experience in driving customers toward the right solutions that deliver real value

• Bring experience from account management, customer success, or consultative sales

• Demonstrate a confident, proactive presence in every interaction

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

Our ED&I promise:

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.

Don’t feel like you tick every box? Studies show that women are less likely to apply if they feel they don’t meet 100% of a role’s criteria. Diverse thinking is at the forefront of what makes us, us – so we encourage your application even if you do not tick every box, and if you have any questions, please email ProCareers@hss.com where one of the team will be in touch.