• Remote working with commute into office 1 day per week
• Starting salary of £34,000

About Our Client

This opportunity is with a medium-sized organisation based in Manchester, known for its commitment to delivering betting & media services.

Job Description

Key responsibilities will consist of:

• Respond promptly and professionally to customer queries via email, live chat, and phone.
• Provide guidance on sportsbook products and services to ensure customer satisfaction.
• Resolve customer issues effectively, escalating complex cases when necessary.
• Monitor campaign performance and pacing to ensure expected outcomes are achieved, troubleshooting and optimising as needed to enhance results
• Collaborate with Executives, Senior Executives, and the Global Hub team to generate precise and detailed weekly/monthly campaign performance reports, often using Microsoft Excel, and lead client calls to present findings when required
• Provide performance commentary that offers valuable insights and actionable recommendations for clients, identifying trends and suggesting platform-specific strategies to capitalise on opportunities or mitigate risks
• Deliver high-quality presentations to clients
• Liaise with internal teams to ensure client needs are met
• Keep abreast of industry trends and competitor activity
• Participate in networking events to promote the company and its services
• Serve as the primary social point of contact for clients, ensuring their continued confidence in the team's and agency's social media performance
• Maintain a strong understanding of media and technology advancements that impact the client's business, providing informed guidance and strategic recommendations

The Successful Applicant

A successful Betting Customer Service Executive should have:

• Experience required within betting industry.
• A strong interest in sports and a good understanding of sportsbook products.
• Excellent written and verbal communication skills.
• Previous experience in customer service, ideally within the leisure, travel, and tourism industry.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with basic computer applications and CRM systems.
• A positive attitude and problem-solving mindset.
• Attention to detail and a commitment to delivering top-notch service.

What's on Offer

• A competitive salary range of £34,500 - £36,500
• A vibrant company culture that values creativity and innovation
• Hybrid working, with increased flexibility
• Opportunities for professional development and growth
• The chance to work in the exciting Media & Agency industry in Salford
• Company wide bonus schemes
• Collaborative working environments
• Exposure to large industry potential with L&D support