Overview At Companies House, we’re a forward-thinking organisation at the heart of the UK's business landscape. Our ambition is to be the best registry of companies in the world, achieved through brilliant people, systems, and services. As part of an exciting new chapter, we are expanding into investigative work and our Operational Case Managers will be at the forefront, protecting the integrity of the register and supporting the government’s fight against economic crime. Responsibilities

Manage and assess cases: handle enforcement cases with professionalism and sound judgement; review and respond to customer appeals, ensuring fair and consistent decision-making; collect, interpret, and evaluate data to produce high-quality reports; assess customer responses and determine whether financial or criminal sanctions are appropriate; record clear rationale for decisions and actions taken; escalate cases appropriately following internal processes. Engage with customers: understand and assess issues presented, using intelligence and information to take appropriate action; use new powers to query information and advise customers on potential sanctions; follow up on outstanding requests and respond to enquiries via email and telephone. Collaborate with colleagues: communicate effectively across teams, escalate complex cases and offer guidance to peers; participate in case conferences, share intelligence, and contribute to continuous improvement; develop understanding of legislation, case law, and policy to support decision-making.

Working arrangements You will be aligned to our Cardiff office, with a hybrid working model to support a healthy work-life balance. Attendance at the office is required weekly, with attendance patterns agreed with your manager. You may need to attend the office more often when business needs require. Professional framework This role is part of the Operational Delivery Profession (ODP) – the largest profession in the Civil Service. ODP professionals are the public face of government, delivering essential services to millions of people every day. You will have access to development opportunities, a supportive community, and a clear career framework. To learn more about the ODP, visit the ODP Civil Service Careers Page. Security and eligibility Successful candidates must meet the security requirements for Security Check (SC) before appointment. National security vetting levels and residency requirements apply. For details see GOV.UK resources linked from the job posting. Interviews and assessment We assess against behaviours during the selection process: Making Effective Decisions, Working Together, Managing a Quality Service, Communicating and Influencing. A scenario-based activity may be used at interview. Interviews are carried out in person at the Cardiff office. Stage timing and offer Stage 3 – offer: offers are made in merit order. This recruitment campaign may keep a reserve list for 12 months if you are not offered a position immediately. CVs sent directly to Companies House will not be accepted. Salary and benefits Salary: £29,047 per annum. Benefits include a Civil Service Pension Scheme with employer contribution (details on the Civil Service Pension). Salary increases depend on annual pay negotiations. Further information on benefits is available on the Companies House site. Diversity, inclusion and equality We celebrate diversity and are committed to equal opportunities. We welcome applications from underrepresented groups and Welsh speakers. We are a Disability Confident employer and offer adjustments in recruitment processes as needed. The Civil Service Code applies to our staff, and we recruit on merit through fair competition. Eligibility and additional information Nationality requirements apply as part of Civil Service recruitment. We cannot offer visa sponsorship for this campaign. If you have questions about eligibility or reasonable adjustments, contact recruitmentch@companieshouse.gov.uk. Details on Right to Work checks will be provided to successful applicants. We may request a 1000-word personal statement addressing the criteria during assessment. Further information about the interview criteria will be provided with invitations. #J-18808-Ljbffr