Overview

Principality Building Society is embarking on a period of significant cultural transformation to simplify our business and create capacity for purposeful growth. As an Operational MI Analyst, your primary focus will be to produce and automate high quality management information and business intelligence using Power BI and other tools, enabling data-driven decision-making across a variety of departments.

What you will do

• Partner with Operational Teams to understand key M.I. requirements, simplifying production where appropriate.
• Develop a clear understanding of demand and resource requirements in key operational areas.
• Proactively monitor current operational demand and develop reporting for a variety of stakeholders, meetings and committees.
• Oversee the reconciliation of monthly performance across the group.
• Identify opportunities to improve resource optimisation, ensuring our people resources are managed more efficiently.
• Contribute to the forecasting process of all operational demand types.

Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with a hybrid approach enabling a mix of office days and remote working. Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA.

If you have any questions in relation to this role, please contact the recruitment team at the following: "We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging" Daniel Priest, Inclusion Manager.

Qualifications

• Strong experience in MI production, automation and workforce planning solutions.
• Strong analytical and critical thinking skills, with the ability to interpret data and make sound decisions.
• Experience of using workforce management software and tools to forecast call volumes and create schedules.
• Good communication and interpersonal skills, with the ability to build relationships and influence at all levels and work collaboratively in a team.
• Proficiency in Microsoft Excel, including advanced formulas, pivot tables and data techniques.
• Strong diligence and accuracy, with the ability to analyse data and identify patterns and trends.

Belong and Benefits

Belong. There's no place like Principality. Our home is your home. We offer a friendly and inviting environment and a flexible benefits package designed around you. We are committed to belonging and flexibility wherever possible, supporting you in caring for yourself and the communities we serve. We promise to get better together. We have an award-winning flexible/hybrid working policy and other wellbeing and benefits programs.