JOB TITLE: Operational Resilience Framework Manager

SALARY: £65,385 - £72,650

LOCATIONS: Bristol, Edinburgh, Glasgow, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) at one of the office sites above

About this opportunity

Ready to make a real impact? As a Manager in the Frameworks team, you’ll play a crucial role in maturing the Operational Resilience Important Business Service (IBS) and Important Business Process (IBP) Frameworks, enabling the Group to better prevent, adapt, respond to, recover, and learn from operational disruptions. This role is key to delivering on our Grow, Focus, and Change ambition, as well as our overall purpose.

You’ll be part of the team responsible for designing, embedding and continually enhancing the Operational Resilience Frameworks across the Group. This includes the definition and construct of the IBP and IBS Frameworks, agreed ownership model, the approach to the mapping of IBPs and IBS, the Impact Tolerance framework and the Customer Treatment Strategies and Market Treatment Strategies approach.

We seek an outstanding candidate, motivated by our values, who will provide support the team both internally and externally. You will be part of a team of experts, influencing across the Group.

The successful candidate will:

• Support the facilitation of the Operational Resilience Frameworks and the supporting enterprise-wide guidance and awareness.

• Guide Business Units to identify their most Important Business Services and Important Business Processes, supporting them to embed the frameworks within their Business Units.

• Lead the approach for defining Impact Tolerances and supporting the Business to own and deliver for their IBSs.

• Support the approach to Customer Treatment Strategies and work to develop and define Market Treatment strategies.

• Understand customer impact post events, and understand how any triggers may require changes within the frameworks.

• Drive automation and enhancements across the frameworks, in line with the Operational Resilience Tooling strategy.

• Support Business Unit collaboration through routine sessions and run the monthly Practitioners Interlock.

• Understand the PRA and FCA regulatory expectations, ensuring this is embedded within the Frameworks.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Strong understanding of UK Operational Resilience regulation.
• Experience writing papers for both the Board and the regulators.
• Excellent collaboration and communication skills at all levels.
• Understands complex issues quickly, with the ability to explain sophisticated topics in a succinct manner and have experience of pitching to senior executives.

And any experience of these would be really useful

• Familiarity with agile methodologies, tools, and ways of working, with experience using ServiceNow and Fusion.
• Experience in developing and implementing resilience strategies and frameworks across a large financial services organisation.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.