Overview

Operations and Improvement Principal Consultant - Process Optimisation in Financial Services. This role focuses on delivering operational improvement and process optimisation for Banking and Wealth and Asset Management clients within the Financial Services sector.

Location and Working Arrangements

London Victoria office. Hybrid working: in the office or on client site a minimum of 2 days per week. Actual time spent on site varies by role/assignment, up to 5 days per week on a client site.

Responsibilities

• Lead and contribute to client engagements focused on operational effectiveness, efficiency through Lean and Six Sigma techniques, process optimisation, service design, change and implementation management.
• Facilitate workshops, provide evidence-based insights, and manage complex, senior stakeholder relationships.
• Hands-on delivery with clients to solve operational and supply chain challenges; build improvement capability and operations excellence.
• Develop training and deliver it; support career development and mentoring of project teams.

What We Focus On

• Operational effectiveness and efficiency through Lean and Six Sigma
• Process optimisation
• Service design
• Change and implementation management
• Training development and delivery

Qualifications

We are seeking a talented individual with Financial Services cost optimisation and operational improvement experience. The following areas are desirable:

• Core experience delivering operational improvement across front, middle and back office service areas
• Proven experience leading assignments and teams
• Experience delivering similar projects within Financial Services
• Track record of realising business benefits and outcomes
• Experience deploying digital technologies, cost improvement, and change management
• Ability to lead large, diverse project teams and influence senior stakeholders
• Ability to deliver creative and innovative solutions

The ideal candidate will also have:

• Interest in developing new business; ability to work independently and build stakeholder relationships
• Excellent interpersonal and team-working skills; comfortable across governance, capacity and workforce modelling, and operational excellence
• Drive for personal and professional progression
• Prior consulting experience with a large consultancy or internal function is desirable

Additional Information

Facilitating workshops, providing compelling, evidence-based insights, and helping to manage complex senior stakeholders. Our consultants are expected to be hands-on, bringing energy, direction and expertise to solve challenging operational and supply chain problems. We are committed to supporting personal and career development with opportunities, training and coaching.

Apply today by completing our online application.

Benefits and Inclusion

Life at PA emphasizes employee experience with growth opportunities and purposeful work. We value diversity and inclusion and aim to support wellbeing and equality. Benefits include:

• Private healthcare and health/lifestyle perks
• 25 days annual leave (plus ability to buy 5 additional days) and Christmas Eve half day
• Generous pension
• Community and charity initiatives
• Annual performance-based bonus
• PA share ownership
• Tax-efficient benefits (cycle to work, give as you earn)

We recruit and develop based on ability and contribution, without discrimination. Adjustments or accommodations in recruitment can be arranged by contacting recruitmentenquiries@paconsulting.com.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting
• Industries: Business Consulting and Services

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