Overview

Operations Communications & Events Manager role at KFC UK & Ireland. The role partners with the Restaurant Support Centre to keep restaurants connected, informed, and energized, translating strategy into stories and plans into purpose.

Responsibilities

• Lead how we talk to our teams: shape and deliver clear, engaging content for 30,000+ team members, ensuring updates are timely, consistent, and aligned with the brand.
• Be the go-to for cross-functional comms: own the window communication process across Marketing, Innovation, REX, Supply Chain, and agency partners to create high-quality, on-brand content and support restaurant goals.
• Bring big moments to life: manage comms for new product and system launches, oversee testing, and ensure tools and messages are clear and actionable for the field.
• Keep the system connected: create and deliver key business updates (monthly and all-team cascades) to help leaders land big messages with clarity and confidence.
• Champion people stories: lead employer brand advocacy, activate ambassadors, and spark engagement across channels with Internal Comms and People teams.
• Make annual Franchise Celebration Day and Awards unforgettable: plan and deliver content, timelines, and logistics with agency partners.

About you

• A natural communicator with strong writing, confident speaking, and storytelling skills.
• Comfortable presenting and facilitating in person or virtual settings.
• Organised and detail-focused with the ability to juggle multiple priorities.
• Proficient with Microsoft 365 (PowerPoint, Teams, Outlook, Word); experience with content or design platforms is a bonus.
• Excellent relationship builder and stakeholder manager across all levels of the business.
• Analytical mindset; uses data to shape smarter communication strategies.

Experience

• Seasoned internal or operations comms professional, ideally in fast-paced, multi-site, or retail/hospitality environments.
• Proven track record managing cross-functional projects and working with external agencies.
• Hands-on experience creating content that connects with audiences across multiple channels.
• Understanding of marketing and brand activation and how comms and brand work together to drive impact.

What’s in it for you

• Hybrid working from the Woking RSC; 2 days in-office (Tue/Wed) with occasional restaurant visits (1-2 times per month).
• Up to 11% company pension contributions
• Fri-Yay finishes at 1pm every Friday
• 5 Live Well Days per year
• Bonus scheme linked to company and personal performance
• Private healthcare, Digital GP access & mental health coaching
• Enhanced parental leave and flexible return options
• Study support, income protection, life cover & more
• 25% off the chicken

Application process

• Apply with your CV and answer brief questions.
• Intro call with Talent Team
• Virtual interview with Hiring Manager and colleague
• Final in-person interview and task at HQ in Woking

Equality and inclusion

KFC is committed to equal opportunity in employment. We encourage applications from underrepresented groups and support applicants with disabilities or other requirements during the recruitment process.

Beware of fake job postings. Apply only on official pages; do not send money or share sensitive information during onboarding.