Overview

Operations Manager, Financial Crime Business Banking — Cardiff, London or Remote (UK).

We’re on a mission to make money work for everyone. We’re not about selling products – we want to solve problems and change lives through Monzo. We’re looking for a high-performing, inspirational leader to join our Operations leadership team as an Operations Manager. You’ll help our investigators protect Monzo, our customers, and wider society from financial crime, and support us to achieve our mission of making money work for everyone.

This role leads a large team of up to 72 investigators, focused on onboarding and lifecycle activities such as Sign up reviews, Sanctions, High Risk account reviews, and Enhanced Due Diligence. You would also be directly responsible for a team of up to 6 team managers who support their investigators to complete risk-based, accurate, and efficient financial crime investigations. You’ll manage performance, monitor service levels, foster a strong management culture, handle escalations for complex challenges, and take action when risks or service issues arise. A good understanding of the UK FinCrime landscape and strong leadership skills are required.

Responsibilities

• Monitor day-to-day performance and service position of the operation and address identified challenges.
• Ensure the team has effective training and guidance.
• Inspire leaders to achieve their best and navigate challenges.
• Develop, communicate, and implement operational change.
• Collaborate with stakeholder teams across the business, including quality assurance, complaints, financial crime risk, and hiring.
• Build and maintain a high-performance, agile, and empathetic management culture aligned with Monzo's values.
• Manage the personal and professional development of Team Managers.
• Contribute to a strong control environment by minimising breaches and risk events and resolving operational incidents when they occur.

What we’re looking for

• Experience leading high-performing operational teams in financial crime or fraud.
• Experience analysing management information and building effective response plans.
• Ability to independently manage incidents and communicate clearly across stakeholders.
• Experience leading or supporting the implementation of change projects in operational teams.
• Strong understanding of current and emerging financial crime trends and UK FinCrime regulation.
• Excellent coaching skills with a track record of helping people achieve personal development ambitions.
• Strong written and verbal communication skills.

Nice to have

• ICA Advanced Certificate in Practical Customer Due Diligence, Managing Sanctions, Anti Money Laundering, or equivalent/superior qualifications.

Not ticking every box? We encourage you to apply. Monzo values diversity and inclusivity; even if you don’t meet every listed requirement, we’d love to hear from you.

Applications close 8 October at 9am.

The application journey

CV Submission/Application Questions → Recruiter Call → Leadership/Stakeholder/Values Interview → Technical Interview. This process typically takes 3–4 weeks, with flexibility to fit your schedule.

If you have questions, please email hiring@monzo.com. You can also use this email to request accommodations for disability or neurodiversity.

What’s in it for you

This role can be based remotely anywhere in the UK, or in our London or Cardiff office. We offer flexible working hours, a £1,000 learning budget each year, and support for home working setups. See our full list of benefits here.

We are an equal opportunity employer and are committed to diversity and inclusion. Details are available in our 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

If you have a preferred name, please use it to apply. We don’t require full or birth names at the application stage.

Identity survey

Our goal is to make Monzo work for everyone. The demographic survey helps us understand applicant experiences and progression through the hiring process. Participation is voluntary and anonymous to Monzo; responses are used for equal opportunities monitoring only.

By filling out the survey you agree to use of your responses as described. If adjustments are needed for disability or neurodiversity, please email us.

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