Overview

As the Operations Manager, you will report to the VP, Operations and be accountable for the efficient, timely, and accurate processing of client funding / receipts. You will lead a high-performing team, manage operational risk, handle incidents and escalations. This role is instrumental in futureproofing Operations to meet Vitesses strategic and commercial goals, while ensuring operational resilience, scalability, and compliance.

You will collaborate closely with cross-functional stakeholders including Risk, Operations Change, Commercial and Customer Support to deliver a seamless and controlled funding function. With a strong focus on data-driven decision-making and risk awareness, you will help execute operational strategies to support long-term growth.

Responsibilities

• Oversee the day-to-day BAU operations of the funding function to ensure SLA compliance and operational excellence.
• Monitor and evaluate team performance to ensure high productivity, quality, and development of a best-in-class operations function.
• Manage escalations and incidents with a focus on timely resolution and root cause analysis to prevent recurrence.
• Implement operational strategies that align with Vitesses long-term objectives.
• Fostering a strong risk-aware culture, ensuring adherence to regulatory requirements.
• Collaborate with Risk, Compliance, and the Operations Control Managers to maintain a robust, controlled, and auditable environment.
• Produce and present meaningful Management Information (MI) and insights to senior stakeholders to inform decision-making.
• Contribute to cross-functional projects aimed at enhancing the customer journey and improving process efficiency.
• Foster a culture of continuous improvement, coaching and developing team members to support career growth and team cohesion.

Requirements

• You are a results-driven leader with a good understanding of payment operations, paired with a proven ability to manage teams. You combine operational expertise and thrive on building scalable processes within a risk-controlled environment.
• 3+ years experience in financial services.
• 1+ years of direct people management experience with a track record of coaching and developing high-performing teams.
• Experience working with senior leadership.
• Deep understanding of operational processing and associated risk controls.
• Demonstrated ability to lead incident management and escalate appropriately while driving long-term resolution.
• Excellent communication skills, capable of clearly explaining complex issues to diverse audiences.
• Highly organized with strong prioritization skills and the ability to manage multiple competing demands.
• Adaptable, collaborative, and capable of working independently or within a wider team.

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years service
• Reduced Nursery fees with salary sacrifice scheme YellowNest
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

Vitesse values

The Vitesse values are a true reflection of what it takes to thrive in our business, so its important to us that any employee who joins our business is aligned with these 3 attributes

Confident Humility
We dont do ego and we know that unless we all win, none of us win. We admit when were wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed
We see the opportunity ahead of us and we wont stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.

Tenacious Responsibility
We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

Equal Opportunity

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on or in her absence contact our People Team.

Position details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Strategic Management Services