Overview

Operations Manager - Merchant Services / Payments

Location: West London

Pattern: Full time, hybrid, 3 days office, 2 days home based (flexible)

Package: £40k-45k + bonus & benefits, 29 days holiday

About the role

• You will be coordinating procurement, distribution, and collection of payment terminals and related assets.
• Monitor and manage inventory levels of terminals and other equipment.
• Respond to and manage requests and inquiries related to payment terminals and services, thinking creatively to resolve any issues.
• Assist in processing and tracking financial transactions, including leases, funding, and invoice reconciliation.
• Maintain and update financial records and reports within the company’s systems, ensuring accuracy.
• Support the finance team with reconciliations and fund management, proactively identifying areas for improvement.
• Manage approval processes for refunds and other financial requests, ensuring timely resolution.
• Oversee the onboarding process for new clients, ensuring all steps are completed accurately and efficiently, with a focus on innovative solutions.

Qualifications and Experience

• Ideally you would have prior experience in the payments industry, working within an ISO, acquirer or merchant services business, so you already have a good understanding of terminals & payments operations generally, especially around managing stock, onboarding & financial operations. If you feel your work experience isn’t perfect but you could still add value to this role, please tell us how!
• A creative mindset with strong problem-solving abilities and the ability to think on your feet.
• Strong organisational skills and attention to detail, with the capacity to manage multiple tasks and priorities.