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Location: Exeter, Gillingham (Kent), Barnet (Hybrid)

Salary: £54,857 - If based in Barnet, the post holder will receive an additional London weighting allowance of £4,000.

Contract Type: Permanent Flexible working, Full-time, Job share, Part-time

The post holder will, through a team of supporting managers, lead operations delivery teams of between 250 - 300 staff. They are responsible for ensuring that the service is consistently delivered, ensuring the most efficient and effective service is provided to a high level of quality, ensuring best value for money for the customer and DVSA.

They are responsible for ensuring effective plans are in place, so that staff understand and comply with the agreed technical and quality standards, by leading a team who are responsible for creating and maintaining effective operational processes and procedures. This role therefore has a direct impact on road safety outcomes.

Key Responsibilities include, but are not limited to:

• Demonstrate leadership by providing influence, clear direction and guidance to staff to support the delivery of objectives. Establishes a strong direction and a persuasive future vision; managing and engaging with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
• Lead the operational delivery of vehicle testing across a network of teams in a quarter of the country, ensuring a consistent and quality service is provided to the customer.
• Accountable for ensuring their networks deliver against operational standards, quality expectations, service levels and business plan targets.
  
  

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.
  
  

• Proven experience and successful track record in leading large scale and complex testing operations.
• Proven experience of translating strategic objectives into operational capabilities.
• Considerable experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money.
• Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.
  
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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