As an Operations Support Manager, you will play a pivotal role in delivering a high-quality Ultrasound service to both NHS and private patients. Your focus will be on maintaining safe, effective, and consistent care across your region, contributing to the overall patient experience and commercial success of the business.This is a leadership role where you will manage the day-to-day operational activities of the clinical support team, ensuring the smooth delivery of services while driving a culture of excellence, continuous improvement, and staff engagement. Youll work closely with the Operations Manager, Clinical Leads, and your fellow Operations Support Managers for shared success.The role is predominantly remote, with visits to InHealth sites in London.This role is a 12-month fixed term contract.The closing date for applications is, Friday 25th July, and we plan to hold interviews w.c. 21st July and 28th July.

Main duties of the job

Lead and manage the clinical support team, ensuring the delivery of safe, high-quality, patient-focused careOversee the daily operations of the ultrasound service across your regionPlan and manage clinical team rotas, ensuring sufficient resource availabilityRecruit, onboard, and retain clinical support staff, including leading induction programmesConduct appraisals and support personal development plans to foster team growthPromote employee engagement through feedback, mentorship, and team-buildingMonitor and improve performance, sharing insights on patient satisfaction, financials, and KPIsMaintain accurate team records including training, development, and appraisalsHandle escalated employee relations issues, supporting with disciplinary and grievance processesProvide hands-on administrative support when necessaryEnsure completion of operational audits and month-end proceduresManage stock levels and ensure timely ordering of consumables and suppliesUphold patient dignity and respect cultural and spiritual beliefs at all timesEnsure compliance with ISO standards and internal information security policiesReport incidents and complaints according to company proceduresChampion a clean, safe, and welcoming working environment

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do,influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience,maintaining a 97% patient satisfaction rate.

Job responsibilities

As an Operations Support Manager, you will play a pivotal role in delivering a high-quality Ultrasound service to both NHS and private patients. Your focus will be on maintaining safe, effective, and consistent care across your region, contributing to the overall patient experience and commercial success of the business.

This is a leadership role where you will manage the day-to-day operational activities of the clinical support team, ensuring the smooth delivery of services while driving a culture of excellence, continuous improvement, and staff engagement. Youll work closely with the Operations Manager, Clinical Leads, and your fellow Operations Support Managers for shared success.

Job description

Job responsibilities

As an Operations Support Manager, you will play a pivotal role in delivering a high-quality Ultrasound service to both NHS and private patients. Your focus will be on maintaining safe, effective, and consistent care across your region, contributing to the overall patient experience and commercial success of the business.

This is a leadership role where you will manage the day-to-day operational activities of the clinical support team, ensuring the smooth delivery of services while driving a culture of excellence, continuous improvement, and staff engagement. Youll work closely with the Operations Manager, Clinical Leads, and your fellow Operations Support Managers for shared success.

What You Will Do

• Lead and manage the clinical support team, ensuring the delivery of safe, high-quality, patient-focused care
• Oversee the daily operations of the ultrasound service across your region
• Plan and manage clinical team rotas, ensuring sufficient resource availability
• Recruit, onboard, and retain clinical support staff, including leading induction programmes
• Conduct appraisals and support personal development plans to foster team growth
• Promote employee engagement through feedback, mentorship, and team-building
• Monitor and improve performance, sharing insights on patient satisfaction, financials, and KPIs
• Maintain accurate team records including training, development, and appraisals
• Handle escalated employee relations issues, supporting with disciplinary and grievance processes
• Provide hands-on administrative support when necessary
• Ensure completion of operational audits and month-end procedures
• Manage stock levels and ensure timely ordering of consumables and supplies
• Uphold patient dignity and respect cultural and spiritual beliefs at all times
• Ensure compliance with ISO standards and internal information security policies
• Report incidents and complaints according to company procedures
• Champion a clean, safe, and welcoming working environment

About You

You are an experienced people manager with a passion for healthcare and team leadership. Your communication style is confident and approachable, and you can effectively motivate and support staff to deliver excellent patient care. You remain calm under pressure and can manage competing priorities while upholding high operational standards.

What people see in you:

• A confident and compassionate leader who inspires trust and encourages high performance
• An excellent communicator with the ability to engage at all levels
• A natural organiser with strong prioritisation and delegation skills
• Calm, composed, and constructive when dealing with conflict or pressure

You will bring:

• Proven experience in a similar management role within a healthcare or customer-facing environment
• Strong understanding of CQC fundamental standards, infection control, and data protection
• Proficiency with Microsoft Office and healthcare administrative systems
• Experience recruiting, developing, and retaining high-performing teams
• A flexible, professional, and cooperative attitude, with a willingness to adapt to changing demands
• Understanding of stock management, reporting, and operational procedures
• Commitment to maintaining confidentiality and delivering excellent patient care

Person Specification

Qualifications

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Experience

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Additional Criteria

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.