Outbound Sales Customer Services Executive

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

We are looking for a skilled Outbound Sales Customer Service Executive to work as part of our Training Department to promote both products and services!

We are seeking an outgoing individual with a strong drive to generate revenue.

What you’ll need:

• Make outbound calls to prospective and existing customers to promote products or services.
• Understand customer needs and recommend appropriate solutions.
• Achieve or exceed sales targets, quotas, and KPIs (calls, conversions, revenue).
• Follow up on leads and maintain engagement throughout the sales cycle, including upselling or cross-selling additional services based on customer profiles, and maintaining relationships to encourage repeat business.
• Address customer concerns or hesitations effectively to close deals.
• Proactively reach out to potential and existing customers to promote products/services, handle inquiries, resolve issues, and ensure high customer satisfaction.
• Answer customer inquiries in a friendly and professional manner.
• Maintain up-to-date knowledge of products, services, promotions, and policies.
• Identify opportunities for further sales within key clients and alert the sales team.
• Inform customers about other products the company offers.
• Achieve client relationship targets and KPIs set by the business.
• Collaborate closely with Account Managers and Sales Managers.
• Escalate concerns raised by clients.
• Pass leads to the sales team and follow up on progress.

Support your business unit/team in delivering our ESG Strategy – Decade to Deliver.

What we offer:

• Life assurance
• Pension Scheme
• 95% discount across the Speedy brand
• Opportunities for training, development, and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Free and confidential support and counselling for wellbeing, legal, and financial matters

Speedy promotes an industry-leading Work Life Balance initiative, supporting flexible working arrangements including hybrid work, flexible start/finish times, shorter days, term-time hours, and job sharing.

We offer a Career Line of Sight to clearly understand routes for progression within the Speedy Group.

Note: Speedy reserves the right to close vacancies early if we receive a high volume of applications. We recommend applying promptly.

Some roles may require a DBS, Credit, or Security Clearance Check. Speedy is an equal opportunity employer embracing diversity and fostering an inclusive environment.

See our policies in line with ESG Governance through the link below.

All applicants will be considered without discrimination based on ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. Proof of right to work in the UK is required at employment start date.