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Part Time Customer Service Advisor, East Boldon

Client:

EE

Location:

East Boldon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

25.07.2025

Expiry Date:

08.09.2025

Job Description:

Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission

Start Date: 8th September 2025

Part Time: 20 hours per week (also available for 25 or 30 hours)

*Please note, our shift pattern will include working every Sunday and Monday. Other working days will be discussed during recruitment.

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service role with EE.

Join our Home Tech Team in Newcastle. You’ll be talking over the phone to customers with Mobile Billing-related queries. You could be helping with simple billing questions or more complex issues, supporting customers throughout.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand life is unpredictable, and this role is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career with tailored training and growth opportunities.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Plus, enjoy a great team culture, meaningful support, and ongoing training. What are you waiting for?