Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience and delivering a better way to great experiences for companies globally. We foster an inclusive and diverse culture and support our communities through volunteering, nonprofit work, and reducing our footprint. Talkdesk is recognized as a cloud contact center leader by Gartner and Forrester, with substantial funding, a market valuation, and a notable ranking in the Forbes Cloud 100 list.

We embrace FAST, our operating principles: Focus, Accountability, Speed, and Talkdesker. These principles guide us as we work to make the impossible possible.

We are seeking a dynamic and results-driven Partner Business Manager to join our UK team. This role focuses on recruiting new partners and supporting existing ones, with a primary emphasis on driving new business through Talkdesk partners. The successful candidate will spend approximately 70% of their time on the road, collaborating with partners to build GTM strategies, deliver training, attend events, and work with Account Executives (AEs) and Solutions Engineers (SEs) to maximize partner-driven growth.

Key Responsibilities

• Partner Recruitment: Identify, recruit, and onboard new partners to expand Talkdesk’s partner ecosystem in the UK.
• Partner Support & Enablement: Provide ongoing support to current partners, including training and resources to enhance their ability to sell Talkdesk solutions.
• New Business Development: Drive revenue growth by collaborating with partners to generate new business opportunities and close deals.
• Go-to-Market (GTM) Strategy: Develop and execute tailored GTM plans with partners to align with Talkdesk’s business objectives.
• Events & Engagement: Represent Talkdesk at industry events, partner meetings, and joint marketing initiatives to strengthen relationships and brand presence.
• Collaboration with Internal Teams: Work with AEs and SEs to ensure alignment between partner activities and Talkdesk’s sales strategies.
• Performance Tracking: Monitor and report on partner performance metrics, ensuring KPIs and revenue targets are met.

Key Requirements

• Proven experience in partner management, business development, or a similar role within a B2B SaaS or technology environment.
• Strong understanding of channel sales and go-to-market strategies.
• Excellent relationship-building and communication skills, with the ability to influence and engage partners.
• Willingness to travel extensively (70% of time) across the UK to meet with partners and attend events.
• Ability to collaborate effectively with cross-functional teams, including AEs and SEs.
• Self-motivated, proactive, and results-oriented with a track record of driving new business.
• Familiarity with CRM tools (e.g., Salesforce) and partner management platforms is a plus.

Key Focus Areas

• Driving new business through Talkdesk partners.
• Delivering partner training and enablement programs.
• Building and executing GTM strategies with partners.
• Representing Talkdesk at events and partner engagements.
• Collaborating with AEs and SEs to align partner activities with sales goals.

Why Join Us?

This is an exciting opportunity to shape a new role within Talkdesk’s growing UK operations. You’ll play a pivotal role in expanding our partner network, driving revenue, and building strong relationships in a fast-paced, innovative environment. Note: This role requires extensive travel and flexibility to work with partners across the UK.

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, with equipment usage limited to computer-related equipment.

The Talkdesk Story: Inclusion and Belonging

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our software solution. We believe that success comes from inclusivity, diversity, and genuine acceptance, and we will hire, promote, work with, and welcome all persons without regard to legally protected statuses.