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Tech & Change Recruitment Consultant at Sanderson

Partner Success Manager – Account Management & Growth

London-based (Hybrid)

Full-Time, Permanent Role

Are you an experienced Account Manager looking to take your career to the next level in the dynamic world of Cyber Security and IT services? A high-growth managed services provider is looking for a Partner Success Manager to join their client services team, managing key accounts and driving strategic growth across a diverse client portfolio.

This is a high-impact role that offers the opportunity to build strong relationships with senior stakeholders, shape service delivery, and unlock new commercial opportunities — all while being supported by a collaborative internal team.

What You’ll Be Doing

Client Management & Relationship Building

• Own and manage key client relationships through regular engagement
• Deliver strategic Quarterly Business Reviews and develop tailored roadmaps
• Ensure service excellence aligns with client expectations
• Identify upselling and cross-selling opportunities within existing accounts
• Take full ownership of your client pipeline and sales growth strategy
• Build and convert new opportunities from within existing client accounts
• Maintain profitability across a growing portfolio
• Drive c-suite engagement and influence client strategy

Operational & Strategic Oversight

• Be the internal advocate for your clients – handling escalations and service queries
• Collaborate with technical teams to ensure accountability and high delivery standards
• Analyse key service metrics (SOC and IT) to guide improvements
• Continuously refine internal processes for better customer experience and efficiency

What You’ll Bring

• Previous experience in Account Management (preferably in tech or professional services)
• Strong organisational and task management skills
• Excellent communication and presentation abilities, including with senior client stakeholders
• Detail-oriented, methodical, and process-driven approach
• Passion for Cyber Security and IT services
• Comfortable engaging with both technical teams and C-level executives

Bonus skills (not essential):

• Knowledge of Microsoft licensing
• Understanding of Managed Services Providers (MSP) and Security Operations Centres (SOC)

What’s On Offer

• Performance-based bonus + commission on upsells and client growth
• Private health insurance
• 25 days annual leave + bank holidays
• Generous pension scheme (up to 11% employer contribution)
• £1,000 annual training budget
• Regular team socials
• Cycle to work scheme
• Free tea, coffee, and fruit in the office

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Business Consulting and Services

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