One Strawberry Lane, Newcastle upon Tyne (Hybrid)

Permanent, part time (25 hours per week)

Salary: £24,638 to £25,972 pa (pro rata) depending on skills and experience, with great benefits!

Home, a place where you belong

We have fabulous opportunity for you to join our fast-paced, specialised customer service team as a Leasehold Advisor. You?ll be offering a multi-channel service to our Homeowners with telephony, emails and digital services. Our customers are at the heart of everything that we do, and you?ll be the first point of contact for our leasehold customers!

What?s in it for you?

• Matching?Pension contributions (up to 7%, with life assurance of 3x Basic Salary)?

• 34 days leave (including bank holidays and a ?me day?)

• Health cash plan saving you from £1140 per annum
• Excellent benefits and rewards including supermarket discounts and travel expenses

Typical day as a Leasehold Advisor

• Take ownership of our customers? queries, aiming to resolve straight away, or ensuring queries are met by collaborating with colleagues.
• Look for ways to provide a brilliant and continuously improving service to our customers
• Working across the business collaborating with colleagues to ensure seamless customer experience such as Maintenance, contractors, and our Customer Service Centre to coordinate repairs
• A proactive, general administrative service for the Leasehold Team!

Fancy going home each day knowing that you have helped change our customers lives for the better. You?ll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• Experience in customer service and relationship management
• Experience working as part of a team, as well as being a self-starter!
• GCSE or equivalent in Mathematics and English, or NVQ in Customer Service
• Microsoft Office, Word and Excel skills
• It would be great if you have knowledge of leasehold tenure and service charges too!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.

Our team

You?ll join Louise our Performance Manager of our team, who is passionate about exceptional customer service, while coaching and supporting colleagues to reach brilliant levels of service. She likes yoga, cold water swimming, reading and cooking outside of work

Job details

• It?s a hybrid role and we currently work two days in our purpose built city centre office in Newcastle upon Tyne, with three days working from home

• Working part time 25 hours per week Monday to Friday - however, we can be flexible with these hours and can discuss the working pattern in more detail at interview

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Find out more

Click APPLY NOW to see our?Leasehold Advisor Job Description, find out about?us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. ?Finally, let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk