Overview

Hours: 37.5 hours from Monday to Friday, 9am–5pm, flexible working is an option.

The role is hybrid with a mix of working from the office base at Kings Court 2 in Worcester, and from home. There is an expectation that you will be able to meet the travel requirements of the role which may require travel throughout Trust clinical sites.

We are seeking an experienced and passionate Patient Safety Manager to join our dynamic Quality and Patient Safety Team at Herefordshire and Worcestershire Health and Care NHS Trust. This is an opportunity to lead and develop our patient safety agenda across the organisation. As a key leader, you will manage and coordinate the delivery of a safe, responsive, and effective patient safety service, ensuring compliance with national standards and statutory requirements. You will support the implementation of the Patient Safety Incident Response Framework (PSIRF) and provide expert guidance, leadership, and oversight of incident management processes, driving continuous improvement and learning across clinical and corporate services.

Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK status.

Responsibilities

• Lead and manage the Patient Safety Team, including line management of the Patient Safety Coordinator and Administrator.
• Act as the Trust’s expert in patient safety, ensuring statutory compliance and high-quality service delivery.
• Support and deputise for the Patient Safety Service Lead, and oversee daily incident triage and investigation processes.
• Provide expert advice to senior managers and clinical teams in relation to patient safety events, learning, and improvement.
• Analyse, evaluate, and report on patient safety data to identify trends, risks, and opportunities for change.
• Promote a proactive and positive culture of safety and learning, including developing and delivering training.
• Engage with internal and external stakeholders, including service users and system partners, to ensure excellence in patient safety outcomes.
• Contribute to the wider quality governance agenda, aligning patient safety with complaints, claims, safeguarding, and regulatory compliance.

Qualifications and Experience

• Essential: Educated to Masters level in Patient Safety, Human Factors or equivalent.
• Patient safety investigation training level 2.
• Engagement with patients, carers and families training.
• Significant in-depth experience of patient safety within an NHS or social care setting.
• Experience of multi-professional working and influencing change.
• Experience of investigating complex incidents and undertaking detailed investigations.
• Excellent presentation, oral and written communication and report writing skills.
• Ability to work independently and as part of a team with attention to detail.
• Ability to influence, negotiate and deliver results through others.

• Disclosures: I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

About Us

Herefordshire and Worcestershire Health and Care NHS Trust delivers outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across Herefordshire and Worcestershire.

Our people (4500+ staff) provide services for people of all ages, experiencing physical and/or mental health conditions from over 100 sites. We offer flexible working options, support your ambitions, and encourage a diverse workforce.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay for unsocial hours
• Flexible and agile working opportunities
• Support for maternity, paternity, and adoption
• Wide range of staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website and read the attached applicant guidance notes.

Details

Job locations: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR

Job title: Patient Safety Manager

Band: Band 7

Salary: £47,810 to £54,710 a year

Contract: Permanent

Working pattern: Full-time

Reference: C9798-1675

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to be made to the Disclosure and Barring Service.

Employer

Herefordshire and Worcestershire Health and Care NHS Trust
2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR

Employer's website: https://www.hacw.nhs.uk/careers