Payments Operations Advisor role at Aldermore Bank

Are you ready to take the next step in your development and build specialist knowledge in a critical part of our business?

We’re excited to offer an opportunity to join our Payments team as a Payment Operations Advisor – a role at the heart of ensuring our transactions are processed accurately, securely, and on time. This is a fantastic opportunity to broaden your operational expertise, work closely with cross‑functional teams, and gain hands‑on experience in a fast‑paced, high‑impact environment. If you're detail‑oriented, solutions‑focused, and looking to grow your career within a vital function of the organisation, we’d love to hear from you.

What will your day look like?

• Make all payments as required for assigned systems/business lines
• Booking of daily cash transactions to accounting and sub‑ledger system
• Providing information to relevant parties from the banking software
• Research and solve payment discrepancies, and assist with customer queries
• Perform reconciliation on some related accounts and generate ageing analysis
• Prepare monthly business assurance
• Assist with testing as and when deemed applicable
• Accurate recording of data
• Opening of bank accounts
• Working closely with all business lines to deliver exceptional service

What Do We Expect From You

• High degree of accuracy and attention to detail.
• High level of numeracy
• Ability to work well independently using your own initiative and under pressure.
• Good organisational skills are essential as you will be managing multiple applications at all different stages in the process simultaneously.
• Ability to develop strong relationships with 3rd party suppliers and other departments.
• Ability to work collaboratively across teams to deliver the end result.
• Supporting and driving new initiatives and programmes of change
• Confident in decision making

What can you expect from us?

• A hybrid working policy – 2 days per week onsite in either Cardiff, Reading or Manchester office
• A friendly and flexible culture, the same as how we work with our customers
• A growing organisation that means there’s lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one
• And of course, you will be rewarded competitively, with a great range of benefits including annual bonus, up to 10% employer contribution pension, private medical and 30 days holiday

Let Us Tell You a Bit About Us

We’re Aldermore – the award‑winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we’re backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first‑timers a leg‑up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Still curious?

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note: we have a thorough screening and referencing process, which includes criminal record checks

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Banking