Overview

I'm excited to announce that I am working exclusively with a business who is looking for a Payments Operations Specialist to join their fast growing fintech client, reporting into their Head of Operations. You’ll be the go-to person for all things payment operations — from resolving payment failures to improving processes and supporting product launches.

This is a diverse, hands-on role where you’ll be cross-trained across the business and have direct exposure to compliance, customer experience, and product teams. You’ll also play a key part in shaping how we scale our payments function — with the opportunity to own the area and hire into it next year.

What You’ll Do

• Own the resolution of payment issues (e.g. failed transactions, card escalations, international payments)
• Monitor transaction flows and identify root causes of errors
• Collaborate with Product & Engineering to improve payment processes
• Support the launch of new payment solutions
• Liaise with customers and partners to ensure smooth onboarding and support
• Work closely with Compliance (KYC, onboarding, sanctions) and Customer Experience teams
• Contribute to quarterly OKRs and continuous improvement initiatives

What We’re Looking For

• 2+ years in a fintech, banking, or payments operations role
• Experience with card payments, international payments, or open banking
• Strong analytical mindset — able to spot trends and feed insights back to product
• Comfortable working in a task-oriented, fast-paced environment
• Excellent communication skills — you’ll be working with SMEs and internal teams
• Growth mindset — eager to learn, adapt, and take ownership
• Bonus: experience with tools like Xero, HubSpot, Veriff, Creditsafe
• Someone who’s worked at escalation level in a support or payments team
• Excited by the idea of joining a small, collaborative team and growing with the business
• Comfortable wearing multiple hats and jumping in where needed
• Process-driven and always looking for ways to improve how things are done
• Personable, proactive, and not afraid to engage — culture fit is key!

What We Offer

• Equity options + quarterly bonus
• Hybrid working: 1 day/week in office
• Opportunity to shape and lead the payments function
• A collaborative, mission-driven team with a strong growth trajectory

Apply now or message us directly — we’re moving quickly and would love to hear from you!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance

Industries

• Banking and Technology, Information and Media