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Payments Product Manager

Posting Date: 15 Aug 2025

Function: Product & Propositions

Unit: Consumer

Location:

Assembly, Bristol, United Kingdom

Closing Date: Monday 25th August 2025
Locations: Birmingham, Bristol, London

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

Sitting within the Financial Services, After Sales & Security team as part of the wider Consumer organisation. They define and deliver stand out products to ensure momentum and value growth for Consumer within Payments, After Sales, Insurance and Security. They own the strategy, the delivery and in life performance of products.

The Payments Product Manager is key to the development and performance of EE’s hardware payment portfolio supporting the definition of development roadmaps as well optimising and developing in-life payment solutions.

The role will have you working across consumer lending, Buy Now Pay Later products and other ways to pay, working closely with regulated finance partners to ensure the best customer and commercial outcomes.

You will also collaborate with the Financial Services Propositions Senior Manager, supporting them on all aspects of the development and delivery of the EE Ways to Pay strategy, that is key to supporting EE’s growth ambitions in Telco and New Markets.

What you’ll be doing

• Driving performance across EE payment solutions, working with internal and external stakeholders to ensure appropriate prioritisation and resources are in place to support plans.
• Ensuring delivery of new product developments, optimising and enhancing existing payment methods with a focus on customer experience and FCA regulatory compliance across all channels.
• Managing cross-functional teams to deliver change, including a wide range of internal and external partner stakeholders.
• Creating and using reporting and insight to drive continuous improvement across programme KPIs.
• Working with stakeholders including FCA regulated partners to ensure effective and compliant Go to Market plans for specific Financial Services products ensuring plans are fully interlocked with Channels and Service.
• Supporting Financial Services Propositions Senior Manager to develop the Ways to Pay strategy and drive P&L delivery.

Experience needed to be successful in the role

• Experience managing the end-to-end lifecycle of new product launches and the in-life maintenance/development of existing financial services products within an FCA regulated environment. Ideally this will have come from working with "Buy Now Pay Later" or similar other ways to pay related products.
• Experience in both delivering change and driving performance within a regulated environment, tracking product performance and both creating and delivering on action plans.
• Proven history of engaging and influencing a wide variety of stakeholders both externally (Customers and third-party providers) and internally at all levels across large consumer businesses.
• Ability to communicate clearly and concisely at all levels, up to an executive through various methods including presentations, data analysis, email and phone
• Demonstrated commercial acumen and financial literacy with the ability to develop and present customer focused financial propositions.
• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.