Overview

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role

As Payroll Executive, you will provide an effective and efficient Payroll service to SD Worx customers across the UK under the governance of SD Worx’s Quality Management System.

Benefits

• A dynamic environment: flexible working hours and working from home
• 25 days holiday + 8 days public holiday
• Flexible benefits scheme (including ability to buy additional 5 days holiday)
• Pension up to 6% matched
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Responsibilities

• Effectively plan and manage own workload, managing, servicing, and delivering customer payrolls to agreed deadlines.
• Participate in team huddles to ensure risks and issues are highlighted and followed through to closure.
• Identify opportunities to advise and assist other team members, including cover for other team members as and when required.
• Validate and input all data received to agreed SLAs.
• Check input data and make all relevant corrections before the live run
• Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts.
• Manage all aspects of Tax Year end processing for customers.
• Communicate effectively to customers (internal & external).
• Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.
• Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements.
• Support the Team Manager in creating the RCA documentation.
• Recognise and promote opportunities for Added Value Services.
• Compliance with statutory regulations and provide guidance to customer and colleagues.
• Demonstrate good knowledge of legislation and products.
• Maintain Standard Operating Processes and update with changes.
• Take responsibility for own personal development plan in line with Company objectives and values

Required skills and experience

• Minimum 2 years payroll experience, ideally in a bureau environment
• Attention to detail with the ability to analyse data
• Demonstrable customer service skills via telephone, and other forms of communication
• Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel
• High level knowledge of payroll legislation, including Tax, NI, SSP and SMP
• Time and workload management
• Demonstrate the ability to identify risks, issues and problems proactively and timely
• Critical thinking and problem solving
• Experience within a customer service environment

Our commitment to diversity

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.