Direct message the job poster from PayCaptain

Passionate about Tech, Talking to Humans and Championing Women | Mother | Wine Fanatic | UK Super Recruiter 2023 | Rising Star Award Winner…

What is PayCaptain?

PayCaptain is the most helpful payroll solution on the planet – we’re a mission-driven FinTech solution transforming the way companies pay their employees.

We elevate the traditional (boring) payroll process, creating a valuable experience for employees and Payroll Teams while focusing on building employees’ financial wellbeing, resilience, and knowledge.

Why is PayCaptain exciting?

We’re redefining payroll by integrating automation, AI, and financial wellbeing into a single, seamless experience.

We want to put power in the hands of employees at the point of getting paid, to encourage their financial wellbeing through their payroll experience and build up their financial resilience through our cutting-edge software and services.

That’s where you come in…

Who are you?

You’re a natural leader, detail-oriented, and passionate about delivering an exceptional payroll experience - not just for customers, but for your team too.

You thrive in a structured, fast-paced environment and can juggle multiple priorities while coaching and developing others. You’ll play a crucial role supporting the Payroll Operations Management team and acting as the first point of escalation for customers, internal departments, and employees.

5 Reasons to Join PayCaptain:

• Make an Impact – Lead a dynamic, growing team, and help shape the future of payroll operations at PayCaptain.
• Freedom to Innovate – You’ll have the autonomy to refine processes, develop people and make improvements to enhance efficiency within your team. We are still learning and listening!
• Work-Life Balance – We have a remote, flexible work schedule, where you can work from home, or if you want, choose to meet in person locally (we meet anywhere between Manchester and London!), at a time that suits you best.
• Be Part of a Mission-Driven B Corp – we walk the walk, we don’t just talk the talk. We genuinely believe that doing good and making money go together – starting with our own team.
• Collaborate with the Best – You’ll work alongside passionate payroll professionals, technology teams, and leadership to shape the future of payroll services.

What do we need for this role?

• Lead, support and coach a team of Payroll Specialists through monthly 1:1s, day-to-day guidance and regular check-ins.
• Recruit, onboard, and support training of new team members in collaboration with the Training Manager.
• Coordinate absence cover and ensure operational continuity.
• Conduct daily huddles and team briefings to maintain focus and progress on priorities.
• Foster team engagement, motivation, and a positive work environment.
• Manage the allocation of payrolls and balance effectively across the team

Operational Oversight

• Monitor team performance against SLAs and KPIs, driving continuous improvement in service delivery and quality.
• Ensure compliance with HMRC, pension regulations, and internal controls
• Oversee accurate end to end payroll processing, ensuring all employees are paid on time and in compliance with legislation.
• Maintain zero outstanding cases daily and ensure all payroll funding requirements and end of day checks are completed.
• Support payroll transitions from implementation to business as usual, including process documentation and customer training.

Reporting, Projects & Business Support

• Ownership of payroll reporting, analytics, and data insights for leadership.
• Contribution to or ownership of contingency planning in case of system failures or emergencies.
• Drive departmental projects and contribute to continuous improvement initiatives.

What Soft Skills Do We Look For?

• Leadership & People Development – You lead with empathy, nurture capability and build confidence.
• Problem Solving – You think ahead, spot issues before they arise and resolve them efficiently.
• Communication – You communicate clearly and confidently with colleagues, customers, and stakeholders.
• Organisation & Prioritisation – You’re comfortable managing multiple priorities and deadlines with calm and clarity.

What Can We Do for YOU?

• Salary between £36k - £45k - depending on experience, qualifications, etc
• Remote, Flexible Work – Work from anywhere, with a schedule that fits your lifestyle.
• Career Growth – We actively promote from within, with our average promotion to Senior roles within 2 years of employment.
• 25 Days Holiday – Plus your birthday off!
• Quarterly Wellness Allowance – Supporting your wellbeing beyond the workplace.
• YuLife Benefits – Including life insurance, death-in-service, and critical illness cover.
• Salary Sacrifice Schemes – Cycle-to-work and nursery schemes available.
• Equal Pension Contribution – 4% employer and 4% employee.
• Enhanced Parental Leave – 12 weeks at 100% pay, 12 Weeks at 50% pay for maternity leave; 4 weeks for paternity (2 weeks at 100% Pay, 2 weeks at 50% Pay).
• Of Course, Access to PayCaptain – Helping you manage your finances, access emergency cash, and build financial resilience.

And that’s just the beginning! We have plenty more benefits—just ask!

So… You Want to Join Us?

Please click Apply on LinkedIn and we’ll be in touch soon!

Interview Process

1st – 30-45 min conversation with Emily to discuss your experience and learn more about PayCaptain.

2nd – Final interview with Stacey Heathcote (Director of Payroll) & Sheryl Steele (Director of Ops and Business Performance) to deep dive into your specifical skills, management experience and payroll knowledge, and give you the chance to ask us any questions.

We can’t wait to meet you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development

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