The role of the PCN Project Support Officer will support various services and contractual requirements run within the PCN, including specific project work, care coordination and standing administrative responsibilities. They will also assist the PCN Management Team in maintaining robust data collection and reporting processes and ensure compliance with relevant procedures and policies.Please note that this job requires travel between all 5 PCN practices and working at multiple sites.Interviews will take place w/c 13th October 2025Main duties of the jobProjectSupportProvideproject support for existing and future projects of LCS PCNSupportthe Enhanced Access ServiceDevelopand run searches on SystmOne clinical systemUndertakedata analysis and assist with a range of services evaluation monitoringEngagewith relevant clinicians for the services and stakeholder practices of the PCNSupportthe proactive identification and management of patient caseloads in line withthe PCN DESWorkingcollaboratively with colleagues across the PCN, Health, Social Care and VCSEsectors providing patient centred, integrated care.Assistthe PCN Management Team with collation and production of project and servicedocumentation.Developand maintain databases and systems for monitoring and evaluationEngagewith the PCN practices to present findings, recommendations and to deliveractions agreedSupporttraining of staff as appropriate to improve service outcomesAdministrationTasksSupportthe administrative tasks of services and PCN DES contract delivery thatincludes appointment and referral management for patientsProvideadministrative support to the PCN Board, including agenda setting, roombooking, informing people of their follow-up action pointsSupportthe PCN Management Team in the day to day running of the PCN, ensuringcompliance with relevant policies and proceduresResponsiblefor developing and maintaining systems for storage and retrieval ofinformation, ensuring information is accessible to other members of the PCNAbout usWe are a 5-practice PCN working closely with our colleagues in community, mental health and social care, to improve the health and wellbeing of our PCN population. Leicester City South is focused on reducing health inequalities and building on existing primary care services to enable greater provision of proactive, personalised, co-ordinated and more integrated health and social care for local people close to home.Job responsibilitiesOperational ResponsibilitiesProjectSupportProvideproject support for existing and future projects of LCS PCNSupportthe Enhanced Access ServiceDevelopand run searches on SystmOne clinical systemUndertakedata analysis and assist with a range of services evaluation monitoringEngagewith relevant clinicians for the services and stakeholder practices of the PCNSupportthe proactive identification and management of patient caseloads in line withthe PCN DESWorkingcollaboratively with colleagues across the PCN, health, social care and VCSEsectors providing patient centred, integrated care.Assistthe PCN Management Team with collation and production of project and servicedocumentation, including reports and presentationsDevelopand maintain databases and systems for monitoring and evaluationEngagewith the PCN practices to present findings, recommendations and to deliveractions agreedSupporttraining of staff as appropriate to improve service outcomesAdministrationTasksSupportthe administrative tasks of services and PCN DES contract delivery thatincludes appointment and referral management for patientsProvideadministrative support to the PCN Board, including agenda setting, roombooking, informing people of their follow-up action pointsSupportthe PCN Management Team in the day to day running of the PCN, ensuringcompliance with relevant policies and proceduresResponsiblefor developing and maintaining systems for storage and retrieval ofinformation, ensuring information is accessible to other members of the PCNCommunication and RelationshipsThe PCN Project Support Officer should recognise the importance ofeffective communication within the team. They will be required to maintainconstructive relationships with a broad range of internal and externalstakeholders. This includes, but is not limited to:Participating in relevant internal and external workinggroupsWorking collaboratively across organisationsPersonal/Professional DevelopmentThe PCN Project Support Officer will take responsibility for their owndevelopment and learning and will participate in an annual performanceappraisal to review the individuals performance against agreed targets.IM&TIn accordance with the Practice protocols, policies and procedures,the PCN Project Support Officer will comply with all information management andinformation technology protocols and systems.LocationThis role will require regular travel amongst the PCN member practicesand business meeting locations within the LCS locality.Note: This job description maybe reviewed in the light of changing organisational and service needs. Anychanges will be fully discussed with the post-holder. The post-holder may alsobe required to carry out additional work appropriate to the grade of the post.Person SpecificationQualificationsEvidence of a sound education to A level standard or equivalentSkills and CompetenciesComputer literate with an ability to use SystmOne and Microsoft office packages.Has attention to detail, able to work accuratelyHas a planned and organised approach with an ability to prioritise their own workload to meet strict deadlinesExcellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience.An excellent understanding of data protection and confidentiality issuesUnderstand the aims of current healthcare policy within the PCN.Able to analyse, interpret and present data.Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems.ExperienceEvidence of a commitment to continuing professional developmentSignificant experience in an administrative and project support roleExperience and success of communicating with peopleExperience of working in teams; able to promote teamworkWorking in a computer environmentGood understanding of payment reconciliationQuality improvement experienceExperience working in Primary CareAttributesWorks effectively independently and as a member of a teamContinued commitment to improve skills and ability in new areas of workSelf-motivated and proactiveAble to undertake the demands of the post with reasonable adjustments if requiredIndependently mobile to be able to work across several sites and travel to meet with stakeholdersAdaptability, flexibility and ability to cope with uncertainty and changeDemonstrate ability to work in a busy environment; ability to deal with both urgent and important tasksExcellent time keeping and prioritisation skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr