Overview

Join to apply for the Pensions Administration Manager role at Isio.

This role is based in our Manchester office with a hybrid workstyle.

As a Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members. You will ensure accurate and timely processing of pension scheme tasks, regulatory compliance, and continuous improvement processes. This role is pivotal in maintaining Isio’s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio.

What does the role entail?

• Manage, mentor, coach and motivate a team of pensions administrators, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identify training needs, and support professional development.
• Monitor the performance of the team against agreed Service Level Agreements (SLAs) and take steps to maintain high levels of service as required.
• Monitor and manage team workloads to ensure distribution aligns with team capacity and client priorities.
• Be the key contact for clients and trustees, building strong relationships, and act as a point of contact for scheme members to address any concerns.
• Assist with the delivery of routine project work (e.g., annual pension increase exercises) and ad hoc projects (e.g., GMP reconciliations/equalisation), including liaison with Isio’s wider specialist teams, project support team, and external third parties as necessary.
• Support the transition and implementation of new schemes into your team.
• Oversee the accurate delivery of high-quality work by the team.
• Review and present reports to Clients and Trustees, and review calculations for members to ensure accuracy.

What we’re looking for

• Strong experience of working on DB and DC pension schemes (DB experience is essential for the role).
• Experience as a pensions administration manager (or extensive experience as a senior pensions administrator who deputises for the team manager).
• Excellent communication and interpersonal skills.
• Experience using Microsoft Office, Word and Excel.
• Strong numerical skills.
• Excellent client-facing and problem-solving abilities.
• Experience carrying out and checking all aspects of pensions administration tasks, including complex manual pension calculations.
• Ability to manage competing priorities in a fast-paced environment.
• Proven track record of motivating a team to deliver high-quality output within SLAs.

What you can expect in return

• A competitive salary and market-leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions throughout your time with us.
• A friendly and supportive team who will help you to deliver your best work.

You can find out more about us and the benefits we offer here Isio – Careers & Benefits.

What’s next?

Click on the ‘apply’ and follow the simple application process online.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Project Management and Information Technology

References: Referrals increase your chances of interviewing at Isio by 2x. Get notified about new Administrative Manager jobs in Manchester, England, United Kingdom.