Overview

We’re hiring for a Pensions Customer Service Executive to support our growing Customer Services team!

We are recruiting for Pensions Customer Service Executive to take responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.

What we’re looking for

• Excellent interpersonal and business communication skills
• One team company mindset with client always at the centre of the process
• Willingness to support the wider business with client delivery
• Previous experience in a Customer Services role
• Knowledge and experience of Pensions Administration desirable

Using these skills, you’ll be

• Undertaking comprehensive data validation exercises
• Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
• Identifying and addressing errors within client processes, highlighting to management accordingly
• Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out-of-work perk

The great benefits we offer

Finances

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.