Application Deadline: 27 July 2025

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Location: Birmingham

• Providing proactive, consistent and commercially focused advice and coaching support to develop manager capability, drive a culture of high performance and encourage colleague engagement and wellbeing
• Case management to drive the resolution of performance, probation, attendance, disciplinary and grievance issues, ranging from informal discussions, to formal investigations, formal hearings and appeal stages
• Supporting line managers and colleagues with the application of CSG policies and processes, to help identify potential solutions for more complex people matters, whilst also considering employment legislation and best practice
• Advising the business and supporting People Business Partners on the design and end to end implementation of change programmes
• Supporting managers to deal with, or when particularly sensitive sometimes directly manage, complex and long term absence cases
• Involvement in resolving more complex queries (e.g. benefits, maternity, absence or policy related) which are escalated from the DAC Beachcroft shared services HR Service Desk
• Providing guidance around the Flex Forward approach to working and managing the formal flexible working application process
• Supporting the People Advisory Manager and other People Team colleagues with relevant queries, project improvement work in support of the CSG strategic plan, including engagement, well-being and Inclusion and Diversity plan activities
• Supporting the development and maintenance of people policies, to ensure continued relevancy, as well as legislative and regulatory compliance
• Embedding and demonstrating the culture and values of CSG, whilst encouraging colleagues to be accountable to do the same
  
  

• Ideally of graduate calibre, with minimum 5 GCSE passes including English and Maths (or equivalent)
• A CIPD qualification, or part qualification, is desirable but not essential as is the ability to understand a professional services business environment
• Is able to demonstrate and effectively apply a sound knowledge of key employment legislation
• Demonstrable experience of managing cases relating to a broad range of people issues, preferably gained in a similar advisory role, is essential, as well as the following skills:
  • Good written and oral communication skills are vital alongside strong stakeholder engagement skills, able to confidently and effectively communicate and collaborate with colleagues at all levels
  • Proactive and willing to take ownership of tasks and projects
  • Highly organised, has the ability to prioritise effectively and deal calmly with deadlines and conflicting priorities
  • Team oriented, flexible and enthusiastic with a positive and collaborative approach
  • Ability to work autonomously and use own initiative when required
  • Strong attention to detail and a high level of accuracy
  • IT and data literate with knowledge of Microsoft Office
  • Some experience of working with People systems and/or administration essential
  • Solutions orientated, with an enthusiasm for innovation and improvement
  • Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)
    
    
    

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities