Policy Expert – People Experience Coordinator

Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we\'ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK\'s No.1-rated home insurer by Review Centre since 2013.

Overview

Policy Expert – People Experience Coordinator role. This is a part-time position (3 days per week) based in our London office 1-2 days. The role supports the People Experience, Payroll and Finance teams with administration, onboarding, audits, and employee lifecycle activities.

Responsibilities

• Responding to queries regarding People related policies in the People Experience Team mailbox, escalating where required.
• Providing administrative support to the People Experience Team.
• Responsible for the new joiner and onboarding processes for the London office including drafting Contracts of Employment.
• Acting as a main point of contact from the point candidates receive an offer of employment.
• Obtaining all relevant documentation to onboard colleagues compliantly (right to work checks, references, DBS checks).
• Administering employee benefits including enrolments to Private Medical and Dental Insurance and managing the O2 event ticket perk.
• Processing internal moves, promotions, job changes, absences and other administration for Payroll.
• Creating letters and employee documents and filing changes in personnel files.
• Processing and offboarding leavers, ensuring correct leaver documentation.
• Supporting colleagues with People XD Processes and providing training on functionality.
• Conducting regular audits (emergency contacts, outstanding forms, workflows).
• Supporting People Experience, Payroll and Finance with internal and external audits related to People Experience information.
• Organising and arranging office events such as Lunch and Learns and key wellbeing events.
• Providing support for general colleagues\' needs in the office and escalating people issues to the People Experience Advisor.

• Assisting the Talent Acquisition team and liaising with new starters\' needs and induction.
• Assisting with the creation of internal communications and updating the Intranet for People Experience.
• Supporting ad-hoc activities for continuous improvement, processes, or procedures.

Qualifications / Core attributes

• Proven experience as an HR/People Team administrator or coordinator
• Understanding of People processes, employment law and HR best practices.
• Familiarity with HR Software and IT skills (MS Excel - pivot tables, formulas; Word and PowerPoint).
• Exceptional professional standards and ability to maintain confidentiality in HR matters.
• Results-focused with strong organisational and time management skills.
• Collaborative team player with a can-do attitude, personable and flexible.
• High accuracy, attention to detail and problem solving; know when to ask for help.

Benefits

• Part-time role (3 days); London office 1-2 days.
• Pension contributions matched up to 7%.
• Learning budget of £1,000 a year + study leave.
• Private medical & dental cover.
• Enhanced maternity & paternity benefits.
• Travel season ticket loan.
• Access to London O2 events and Private Lounge.
• Employee Wellbeing Programme; Prayer room in office.

What We Stand for and Next Steps We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual\'s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment. We are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links: Glassdoor | Trust Pilot

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other
• Industries: Insurance

Equal opportunity and inclusivity statements are maintained above. This role description reflects the responsibilities and requirements for the position and does not include external job postings or unrelated listings.