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People Operations Partner II

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

As a People Operations Partner II , you’ll play a vital role in shaping the employee experience across EMEA/APAC and beyond. This role is all about delivering operational excellence—from compliance leadership and HR systems to audits and global mobility. You’ll own and drive key People Operations processes, collaborating closely with cross-functional teams and vendors to ensure smooth, scalable and compliant HR support globally. You’ll also lead special projects to continuously improve our tools, policies, and ways of working.

The Team

You’ll join our global People Operations team—a collaborative group of HR pros who care deeply about delivering seamless and human-centered support across the employee lifecycle. This role supports a distributed team, with team members based across the US, EMEA, and APAC regions, all working together to support our growing international workforce.

What We’re Looking For

We’re looking for someone who is:

• Experienced in managing and improving HR systems (especially Workday)

• Skilled in ensuring global and local compliance across HR processes

• Comfortable owning audits and reporting with confidence and accuracy

• A strong communicator who can explain complex issues simply and clearly

• Experienced in immigration and global mobility processes

• Highly organized and detail-oriented, with excellent time management skills

• Collaborative, but also confident working independently

• Trusted to handle sensitive and confidential information with care

• Tech-savvy, with strong working knowledge of Google Drive, Microsoft Office, or similar tools

• Aligned with UserTesting’s core values and committed to providing great internal experiences

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About Us

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.