About the role

Successfully implement, track and continuously improve people management processes and policies to ensure a consistently high performing workforce with attendance levels at or better than industry benchmarks.

What you’ll do

• Responsible for the effective and efficient application for people management process and policies.
• Act as an expert advisor to operational area, providing guidance and support to Departmental Manager and Operational Managers.
• Accountable for tracking, reporting and monitoring all people metrics within area of responsibility.
• Identify trends and make recommendations to improve performance.
• Provide a holistic view of people performance with a detailed understanding of area of responsibility.
• Adopt best practice for managing people.
• Deputise for the Operations Performance Manager and cover for time in supporting other operational areas.
• Line or matrix management of team administrators supporting designated operational area.

Skills:

• High level of self-organisation, motivation and management independence.
• Excellent communication skills, both written and verbal.
• Able to build and develop effective working relationships across all levels.
• Able to create a ‘one team’ approach across own team and peer group, sharing best practice and establishing shared goals.
• Good analytical and decision-making skills.
• Resilient under pressure with a firm empathetic style.
• Able to challenge and provide expert guidance.

Essential Experience

• Experience of working within a fast-moving, people-intensive operational environment
• Relevant experience in manging people issues including working with Trade Union representatives

Desirable Experience

• Airline Operations experience
• Cargo experience

Applicant must also hold or be able to hold an airside pass

Benefits

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.