Background and context

TalkTalk’s vision is to be the most recommended Wi-Fi provider in the UK by 2028 with a growing, profitable` base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.

"TalkTalk is the uncomplicated way to get excellent in-home Wi-Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry”

Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled by a technology platform that leverages data to drive innovation, decision-making, and automation, ultimately providing a more cost-efficient service for our customers.

Role Summary
Reporting to the HR Leader the People Services Advisor plays a key role in delivering a seamless and supportive experience for TalkTalk colleagues and their People Leaders. This role combines strong administrative capabilities with a proactive, advisory approach to ensure colleagues receive timely, accurate, and helpful guidance across all aspects of their journey with Talktalk. You will act as a first point of contact for all HR related queries, while also contributing to continuous improvement across the People Team functions including People & Policy, HR Business Partners, Reward, People Development, and Talent Acquisition.

Key Responsibilities

• Provide first-line advisory support to colleagues and People Leaders, ensuring queries are resolved efficiently and in line with SLAs.

• Maintain accurate colleague records and ensure HR systems are consistently updated.

• Support the onboarding and offboarding processes, including preparation of contracts, induction materials, and exit documentation.

• Assist with payroll and benefits administration, ensuring timely and accurate processing.

• Coordinate and schedule meetings, interviews, and training sessions.

• Contribute to HR projects and reporting, offering insights and recommendations where appropriate.

• Manage and enhance content on the People Helpdesk platform, identifying opportunities to improve self-service resources and streamline processes.

• Collaborate with other People Team functions to ensure consistent and high-quality service delivery.

Key Skills and Experience

• Experience in an HR support or administrative role is preferred, with a desire to grow into a more advisory capacity.

• Strong attention to detail and a commitment to accuracy.

• Excellent communication and interpersonal skills, with the ability to build trust and rapport across all levels of the business.

• Proficient in Microsoft Office, particularly Excel and Word.

• Ability to handle sensitive and confidential information with discretion.

• A proactive, solutions-focused mindset with a flexible approach to work.

• Comfortable working in a fast-paced environment and managing multiple priorities.

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.

We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection

• Collaborative office spaces designed for creative thinking and innovation

• Free on-site parking at our offices

• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

• Private healthcare for all employees

• Competitive pension scheme and performance-related bonus opportunities

• Free broadband for all employees

• Life event gifts – celebrating milestones like marriages and births

• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations

• Salary sacrifice scheme – save on dental, gym, and more

• Big retail and leisure discounts

• 3 paid volunteering days a year – because making a difference matters to us too