Overview

People Services Manager – Service Delivery role at Anchor. Location: Homeworking with time spent at the Bradford Office. Salary: circa £60,000 per annum. Permanent, full-time, 37.5 hours per week.

This is an experienced leadership role within our People Services function. You will lead a high-performing team to ensure colleagues receive a consistently positive, professional, efficient, and customer-focused service at every stage of the colleague lifecycle. You will drive service excellence, continuous improvement, and act as a trusted partner to the business, overseeing HR administration, employee relations, and service transformation projects to deliver a first-class colleague experience.

What you’ll be doing

• Leading and developing a high-performing People Services team, building capability and resilience.
• Driving a culture of customer excellence, innovation, and continuous improvement.
• Overseeing and optimising the end-to-end delivery of all People administrative and employee relations services.
• Developing and managing service level agreements (SLAs) and performance measures.
• Providing expert advice on complex employee relations cases, supporting early and fair resolution.
• Optimising processes through automation and service improvements.
• Leading and developing a coaching-oriented approach to colleague queries, enabling and supporting the build of capability.
• Building strong relationships with managers and senior leaders, acting as a trusted advisor.
• Working closely with the wider People & Culture function to ensure seamless service delivery.
• Leading on change projects to enhance efficiency, service quality, and colleague experience.

What we’re looking for

• Proven experience managing a high-volume HR shared services or transactional team.
• Experience at HR Service Delivery Manager, People Operations / HR Operations Manager, or Employee Service Manager level.
• Strong leadership skills with the ability to inspire and develop others.
• In-depth knowledge of HR processes, employment law, and HR best practice.
• Track record of driving service improvements and delivering against KPIs/SLAs.
• Experience of managing complex employee relations cases with a coaching and solutions-focused approach.
• Strong stakeholder management skills with the ability to influence at all levels.
• CIPD Level 5 or 7 (or equivalent experience/qualification).
• Excellent communication, problem-solving and project management skills.

Please note that this vacancy may close earlier than the advertised date if we receive a high volume of applications.

This is a fantastic opportunity to make a real impact in a forward-thinking organisation where People & Culture is at the heart of what we do. You’ll lead a team that’s central to colleague experience, with the scope to shape services, improve ways of working, and deliver meaningful change.

Anchor – a great place to work

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our ambition is to transform housing and care so everyone can have a home where they love living in later life. We’re not-for-profit, so every penny we make or save is invested in the people who live with us, the places they live, and the people who work here.

Our values

We all can make a difference to our residents and help shape homes and services around their needs. Our Anchor values are Accountable, Respectful, Courageous, and Honest, and apply to everyone whether you manage people or not. Our Anchor Leadership Framework aligns these values with the skills and behaviours we demonstrate.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Non-profit Organizations, Human Resources Services, and Housing Programs

Anchor is committed to equal opportunity and encourages applications from all qualified individuals.