Overview

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was named a Sunday Times Best Place to Work for the second year in a row, and Performance Marketing Employer of the Year by PMW. We unlock potential by elevating our people, clients, and communities within a rapidly advancing economy. We operate as a network of Intelligent, Creative Specialists to deliver superior brand outcomes and unlock potential for our people, clients and communities. We foster a collaborative, learning-focused culture that supports mutual success and inclusion.

We are seeking a proactive and detail-oriented People Coordinator to join our team. This role primarily supports our Talent Acquisition and People Operations functions, with a significant and central contribution to Learning & Development initiatives.

Responsibilities

• Learning & Development
  • Coordinate learning and development initiatives, including organising training sessions, managing logistics, and recording proper documentation
  • Support the creation and building of engaging business presentations and materials for L&D programs
  • Track and report on training progress and outcomes using Croud's online learning platform, providing insights to the L&D team
  • Collaborate with the L&D team to ensure a smooth induction process for new hires
  • Maintain and update learning resources and platforms
• Talent Acquisition
  • Assist the Talent Acquisition team in determining selection criteria by liaising with hiring managers
  • Support maintenance and updating of the Job Description and Role Document library, including the Task Brief database
  • Coordinate interviews and selection activities, including screening calls, assessments, and in-person interviews
  • Maintain recruitment records in TeamTailor, including interview notes and application documents
  • Assist in creating job advertisements aligned with the Brand's tone and messaging
  • Keep the TA New Starter Talent Tracker up to date to accurately track new hires
• People Operations
  • Provide timely support in responding to HR inquiries via Freshdesk
  • Maintain accurate personnel records in Humaans, covering payroll, personal information, leavers, and turnover rates
  • Assist with leavers process to ensure timely completion
  • Assist with preparation and distribution of employee letters (salary increases, promotions, changes in working patterns)
• General Responsibilities
  • Foster positive relationships with colleagues and understand our business with people at the core
  • Adhere to company policies to effectively support employees and ensure compliance
  • Undertake project work as assigned and adapt to additional responsibilities
  • Maintain confidentiality and handle sensitive information professionally

Person Specification

• Previous demonstrable experience in an administrative or recruitment role with strong administrative skills and process adherence
• Experience with Applicant Tracking Systems (ATS) and HRIS systems is desirable
• Proficiency in documenting processes
• CIPD Level 3 or equivalent (desirable)
• Excellent IT skills; competency in G-Suite is desirable
• Proven time management skills and ability to manage multiple tasks
• Excellent verbal and written communication skills in English
• Impeccable attention to detail
• Excellent interpersonal skills
• Resilient and data-driven
• Team player with a proactive, can-do attitude
• Professional manner with a positive, eager-to-help approach
• Flexible and adaptable to change
• Passionate about delivering first-class candidate and employee service

Company Benefits

• Hybrid working model with a minimum of 3 days a week in the Shrewsbury office and the option to work from home on other days
• Clear path to progression with regular performance reviews and development opportunities
• 25 days holiday per year with the option to purchase 5 additional days
• Discretionary annual performance-based incentive
• Sales Commission
• Sabbatical: Paid sabbatical at 7 years (option to take unpaid at 5 years)
• Recruitment Referral Bonus
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfasts, lunches twice a week, snacks, tea/coffee
• Enhanced Family Leave: including primary and secondary leave, extended parental leave, and shared family leave
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: access to Croud Campus and IPA Membership with subsidised training
• Peer Recognition via Bonusly
• Team Off-Sites & Social Events
• Year-round celebrations
• Flexible Working Options
• A Day to Make a Difference

Standard hours are 9:00am–5:30pm, with flexibility if agreed in advance with line managers; occasional hours outside these may be required.

Our Values

At Croud, our vision is to unlock potential by elevating everyone in an inclusive, progressive culture. We build better brand outcomes and unlock potential for our people, clients, and communities. We live by five values:

• In it together – integration, collaboration, and outcomes
• Eye on the future – futurism, creativity, and passion
• Generous in spirit – people, development, and inclusion
• Do what you say – integrity and accountability
• Make a difference – purpose and impact

We are an equal opportunity employer and do not discriminate on gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates are assessed on merit, qualifications, and ability to perform the role.