P&I Claims Director/Claims Senior Executive (Middle East, India & Africa)
New Yesterday
P&I Claims Director/Claims Senior Executive (Middle East, India & Africa)
Salary: Competitive, depending on experience
Location: UK - London or Newcastle upon Tyne
Published
Published
9 days agoThis is a Permanent , Full Time vacancy.
The Vacancy
Role Purpose
As a P&I Claims Director or Senior Claims Executive you will handle and manage high-volume and complex P&I claims, ensuring efficient resolution in line with policies. You will foster strong relationships with Members and brokers, mentor colleagues, and collaborate with other functions such as FD&D, Underwriting, and Loss Prevention. You will also support business development and contribute to the improvement of claims handling processes. A key aspect of the role is building a high-performing, inclusive team, while adhering to company policies and demonstrating professionalism.
What will you be doing?
Key responsibilities will include:
- Handle and manage high-volume and complex P&I claims, ensuring efficient and cost-effective resolution in line with policies and procedures.
- Assisting with Member enquiries relating to current geopolitical and industry issues.
- Appointing and managing a variety of third-party service providers such as lawyers, surveyors, consultants and correspondents.
- Cultivate strong relationships with Members and brokers, delivering excellent service.
- Mentor, supervise, and manage colleagues in the P&I Claims function, as directed by the Head of P&I Claims.
- Collaborate closely with FD&D, Underwriting, and Loss Prevention teams on claims handling, risk identification, and relationship management.
- Prepare agendas, reports, and update the Sector on significant developments as requested by the Head of P&I Claims.
- Assist with audits, peer reviews, and the improvement of claims handling and operational processes.
- Support business development activities and networking with Members and customers alongside the Head of P&I Claims.
- Help create a high-performing, inclusive team environment, ensuring proper workload management and colleague wellbeing.
- Adhere to company-wide rules, policies and procedures, demonstrating professionalism and contributing to claims initiatives and expertise groups.
About you
Skills/Qualifications/Experience
- Marine or Law Degree (preferably shipping related Law) OR Seagoing experience (e.g. seagoing experience) OR experience gained handling claims in a P&I club or shipping company including from within Operations or Commercial department
- Understanding of P&I claims and the P&I insurance industry
- Understanding of P&I Rules and integrated Claims Department Procedures
- Excellent communication and interpersonal skills with the ability to build relationships
- Ability to assist with cases in a controlled, efficient and cost-effective manner
- Availability out of hours to ensure high level service to the Membership
- Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role
- Ability to assist with cases in a controlled, efficient and cost-effective manner
- Willingness to travel.
The Company
Welcome to NorthStandard, one of the largest and most influential marine insurers in the International Group.
We're more than just a workplace. We're a global community of passionate maritime professionals driven and defined by our empowered, inquisitive, courageous and giving principles, and our commitment to excellence.We believe in fostering a diverse, inclusive and dynamic work environment where everyone can be themselves, thrive, and contribute their unique talents to delivering our best for colleagues, members, customers, and the communities we serve.
You will be empowered to focus on your progression, have access to development opportunities designed to fast-track your career from the day you start, and the ability to contribute to and shape our employee experience. In return, we offer a competitive salary and benefits package, while benefitting from a hybrid approach in our collaborative office spaces around the world.
We’re committed to continuous learning and development, building long-lasting internal and external relationships, and driving service excellence.
The Benefits
The usual stuff
The usual stuff
A competitive salary, discretionary annual bonus plan and benefit arrangements for everyone.Flexible working
We offer a best in market hybrid working policy and are open to considering a range of flexible opportunities. This includes job-sharing, part-time roles and remote working.Taking care of you
Taking care of you
Our people are the most important part of our club and we constantly strive for our culture and working environment to show how much we value the contribution you make. We do this through our Employee Resource Groups, learning and development opportunities, inclusive policies and our Employee Assistance Programmes.Social events
Social events
We host a range of get-togethers throughout the year as we believe that bringing our people together is a great way to motivate each other, inspire success, and build a stronger foundation for the cub.The Values
Empowered
By being trusted, inspired and developed
Giving
Showing we care by sharing our attention, experience and expertise
Courageous
Challenging relentlessly to create better outcomes
Inquisitive
Embracing diverse perspectives and fresh possibilities
#J-18808-Ljbffr- Location:
- London, England, United Kingdom
- Salary:
- £100,000 - £125,000
- Job Type:
- PartTime
- Category:
- Management & Operations
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