Overview

Are you an experienced Repairs Planning Manager looking for your next challenge in Oldham and the surrounding areas? Do you want to work for an organisation committed to delivering a service to be proud of, improving lives, and benefitting local communities?

We're looking for a Repairs Planning Manager to lead our Repairs Planning team, ensuring that our operatives are working efficiently and productively, and that our customers receive a timely and high-quality repairs service. This role is central to the success of our Property Care operations, contributing to our organisational KPIs and helping us to deliver homes we’re proud of.

You’ll be responsible for managing the planning and scheduling of responsive and planned repairs, ensuring we have the right resources in place to deliver a customer-first service. You’ll also play a key role in performance management, operational improvement, and service development—leading a team that is the engine room of our repairs service.

Responsibilities

• Lead and manage the Repairs Planning team to ensure effective, efficient, and customer-focused delivery of planned and responsive repairs.
• Oversee the daily scheduling and coordination of operatives to maximise productivity and meet service targets.
• Ensure adequate staffing levels and maintain a rota that supports service delivery.
• Provide performance management, including regular 1:1s, appraisals, and coaching, addressing underperformance when necessary.
• Use planning and scheduling software to manage and analyse workloads, ensuring system data is accurate for performance reporting.
• Collaborate with Property Care colleagues and ICT to test system upgrades and implement changes that drive service improvement.
• Streamline and improve operational processes to increase efficiency and customer satisfaction.
• Monitor, analyse and report on key KPI and OPI performance indicators.
• Liaise with sub-contractors and suppliers to ensure timely and cost-effective delivery of materials and services.
• Support with investigations into complaints, service issues, and suggestions, identifying opportunities for improvement.
• Ensure full compliance with FCHO’s policies on Health & Safety, Equality, Diversity and Inclusion, and safeguarding.
• Provide cover for the Planning team when required, and work flexibly as part of a management rota.

What’s in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

• A salary of £38,226 per annum
• A 37-hour working week with hybrid working options
• 30 days holiday, plus one shut down day and eight bank holidays (pro-rata for part time). You can also purchase additional leave.
• Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
• Death in service benefit
• Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more.
• Automatic enrolment into a private health insurance plan
• Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
• Discounted gym membership
• Professional subscriptions are paid for by the business where they are an essential requirement of your role.
• Enhanced maternity, paternity, adoption and sick pay
• Access to an on-site wellbeing room
• Access to an on-site café
• Long service awards

Who are we looking for?

Our ideal candidate:

• Has experience of managing people, performance and resources in a fast-paced operational environment
• Has overseen scheduling and planning in a complex, customer-driven setting
• Has excellent leadership and performance management skills
• Is trained in leadership, management, or service planning (Desirable)
• Is confident using IT systems including scheduling software and Microsoft Office
• Is proactive, organised and solution-focused, with strong analytical and reporting skills
• Has a customer-first mindset and excellent communication skills
• Understands repairs operations, service level agreements, and health & safety legislation

Who are we?

First Choice Homes Oldham (FCHO) owns and manages around 11,500 homes. We’re proud to have the highest regulatory (G1/V1) rating and it’s our vision to improve lives—whether that’s through quality homes, meaningful social value, or being a fair and ambitious employer.

Interested?

Take a look at the role profile and if it sounds like you’ll be a good fit, send us your application by 9pm Sunday 21st September 2025. We reserve the right to close this advertisement early if needed.

Interviews and assessment to take place week commencing 22nd September 2025.