The Opportunity

In this exciting opportunity you will be responsible for deployment of local software, updates, patches and activating the latest and greatest features for our restaurants from our global restaurant and digital platforms. You will also be accountable for the technology testing strategy and quality assurance process ensuring that testing and deployment is repeatable and ongoing continuous improvement and automation is in place.

What will my accountabilities be?

• Create and establish a routine for delivering accurate and timely updates on team progress and key metrics consistently helping your senior leader stay informed to make data-driven decisions, foster trust and reliability within the leadership structure.

• Ensuring that the team has well-defined goals aligned with the organisation's strategic objectives. Regularly track and review performance metrics to ensure accountability and continuous improvement across the team.

• Accountable for the frequent deployment of new global platform releases into our restaurants, working closely with the LIOM Segment and Global product/platform owners to understand what releases will be available when and ensuring that all new software deployments are planned and sequenced to minimise restaurant disruption.

• Accountable for liaising with Segment and Global product teams accountable for quality improvements across all global products

• Liaise closely with Change Planning team to share what releases will go live when and therefore the timeline for new features becoming available to the business for activation.

• Continued focus on engaged collaboration between Service Delivery Leadership, and fast management of incident remediation and deployment planning inclusive of production incident pulse checks.

• Accountable for deployment readiness; ensuring your direct direct reports that are market product owners are managing restaurants & partners to complete necessary checks needed to be performed and completed ahead of any deployment activity.

• Work closely with the Pricing and Promotions Leadership to ensure a streamline approach and support to all future promotional activity is tested end to end and supported through deployment to the estate on all channels.

• Lead your team in accordance with the company values and develop talent and career progression within the team. Ensure that succession planning is in place and that there are no key individual dependencies.

• Accountable for communication with restaurants about the status and timing of planned deployments and engagement with Technology Adoption team.

• Confident creation and delivery of presentations to Regional, National, Senior Leadership and Tech Committee groups.

• Accountable for the deployment budget and reporting of spend against plans.

What Team will I be a part?

You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better.

Who are my customers?

Customers of this role will include:

• Our Franchisees

• Global Technology colleagues in other McDonald’s markets

• Global and Segment product functions.

• Our supplier partners

• Work closely with Change planning for instruction on when to activate specific features

• Work closely with our Innovation and Adoption team on new Tech Hive initiatives for deployment and feature activation sequencing.

• Our restaurant teams of tech seed stores and pilot areas.

Requsition ID: REF9276S_744000064079875