Job Details

Would you love to help Governments around Europe solve their most complex and persistent problems?

What if you had the best CRM+DATA+AI Agentforce Platform, social and mobile cloud technology stack to achieve that goal? What if you could work for a company that believes that top line growth is as important as giving back to the community? What if you could work alongside the best and brightest in the industry to craft innovative solutions and transformational strategies?

What if you could work in a dynamic, collaborative and rewarding environment?

Too good to be true? Not at Salesforce, we call it #DreamJob! We are the worlds #1 CRM, Salesforce has been voted the world's most innovative company and has been assessed by Forbes 2021 as the best place to work in both the UK and France.

Description:

We're seeking a highly motivated and self-driven individual who thrives in an environment where they can take initiative and who consistently seeks opportunities to contribute and proactively takes ownership of their work from conception to completion. You will be leveraging the right Salesforce teams and available resources to produce successful solutions and drive customer success.

The Platform Specialist Solution Engineer / Technical architect is aligned to Salesforce’s Public Sector and Education business unit. We work with organisations with a diverse set of demands and issues, which means we need to operate quickly and with agility.

This is a highly technical and customer-facing role with most of its impact focused on the success of our Public Sector and Education customers. We look for technical professionals from a variety of backgrounds who are as comfortable explaining enterprise architectures to non technical people, C-level executives as well as the Technical Architects of public and education institutions.

Our Platform Specialist SEs specifically "own" the conversation on Salesforce's application development on the platform, integration, data management, AI Agentforce offering, and how our various cloud offerings flow together. We are knowledgeable about platform security and service delivery through the Trusted Services offering on the Salesforce Platform, Including the AI Trust Layer, and liaise closely with our security specialists around the Data Residency and other compliance topics close to our customer requirements.

The role of a Platform Specialist Solution Engineer is to work with our sales teams and customers to:

• Understand a customer's “As Is” enterprise architecture landscape and/or technical business requirements through technical discovery.

• Understand the specific Public sector and Education technology landscape and challenges

• Partner with customers to develop a vision for their future on the Salesforce platform and a “To Be” architecture proposal.

• Educate customers on various technical aspects of how the Salesforce platform or other technologies integrate and interact with the Salesforce platform, and how Salesforce products can positively impact their business goals

• Scale the role through external and internal enablement efforts that you will facilitate to empower customer champions as well as Salesforce Solution engineers to become knowledgeable in the key areas of the Salesforce Platform

• Employ the use of approved AI tools to support your role, as well as experiment and bring ideas to the table how AI can improve the efficiency and effectiveness of the role.

• Lead hands-on technical workshops and enablement sessions on Platform App Development, Agentforce Agents development, Salesforce integration patterns and features ranging from Data integrations, Partner network integrations e.g. AWS or GCP, AI Integrations.

• Support Salesforce Labs Global Public Sector Accelerators like Design system Frontend Components, as well as contribute to producing jump start assets for the customers, partners and solution engineers at Salesforce to deliver compelling demos with the latest technology on the platform.,

• Work as part of a team with EMEA wide responsibility

• Be able to support multiple customers and switch context easily

• Have the ability to communicate with other specialists and engage other stakeholders in crafting the solution to ensure the bigger picture has been considered before voicing opinions and presenting POV to the customer

• Attain quarterly and annual objectives assigned by management

Your Impact:

Getting out of your comfort zone on a daily basis

Constantly learning, absorbing new information daily, and having a keen focus on how to best discuss complex, technical problems with customers

Poses the ability to translate customer needs and systems landscape into use cases and ultimately solutions that will be supported by the Salesforce technology

Support Sales teams in estimating credit consumption of the said solutions.

Part of a highly motivated sales team who are fanatical about our customers' success

Liaison and co-operation with functional solution engineers, other platform experts and sales across Europe, APAC and in the USA

Comfortable working with clients at all levels- it is just as important to work with the front line as the CIO and CTO

Willing to learn how to configure our technology to build demonstrations that will show off the power of Salesforce's platform,

This also includes focus on the cutting edge, pilots and newest Salesforce releases that often require liaising with the Product Managers in order to bring the innovation customer demos delivered by the wider Solutions community.

Adding to our broader team's point of view and base of knowledge and understanding

Minimum Qualifications:

Evidence of strong impact in customer-facing work is near-mandatory, but can come from a variety of places; public sector understanding an advantage.

Previous experience as solution/sales engineer or equivalent, preferably in the CRM space is a plus. Highly desired hands-on experience in implementing Salesforce solutions for customers.

Broad knowledge of the Salesforce solutions is a strong plus (Agentforce, Data Cloud, Service Cloud, Heroku, Own Backup, Education Cloud, Mulesoft, etc.)

Experience with cloud, Saas , Paas, and laaS concepts and technologies Experience with a modern language or related stack. Examples include Java, JavaScript, CSS, C#, .Net, Ruby, Python, PHP, Node, Go, Swift, MEAN stack, LAMP stack.

Past work experience with databases, integrations, coding, and/or other similar software technologies

International travel will be required; you can work from home frequently - you should be located in the UK or Italy.

You need to be fluent in English and French or Italian.